The only after-hours service that handles CDCP intake automatically.
Every CDCP call is a 7-step eligibility interview. No other after-hours answering service in Canada automates this. Aria does. PHIPA compliant. Canadian data residency. Audit trail on every call.
CDCP calls cannot go to voicemail.
CDCP patients are calling in record numbers. Each call requires verifying eligibility, collecting Sun Life member IDs, explaining coverage, and booking. A missed CDCP call is a lost patient.
Without Aria
- xCDCP caller reaches voicemail after hours
- xLeaves message, expects callback
- xCallback happens next business day
- xPatient already booked elsewhere
- xPractice loses the appointment and the patient
With Aria
- CDCP caller reaches Aria at any hour
- 7-step intake runs automatically
- Appointment booked into your PMS
- SMS confirmation sent immediately
- Transcript ready when your team arrives
The full 7-step CDCP intake, automated.
Aria runs every step your front desk runs during the day: member ID verification, eligibility confirmation, coverage explanation, and appointment booking.
Greet and qualify
Aria identifies the caller as a CDCP patient and confirms the practice is currently accepting CDCP patients.
Verify Sun Life membership
Aria asks for the caller's Sun Life member ID number and confirms the format before proceeding.
Collect date of birth
DOB is required to cross-reference CDCP eligibility. Aria collects and confirms the information.
Confirm practice acceptance
Aria reconfirms that the practice is a registered CDCP provider and that the patient type is accepted.
Explain coverage details
Aria explains what CDCP covers at this practice: preventive care, basic restorative, and any practice-specific notes.
Check availability and book
Aria checks real-time availability in your PMS and books the appointment for the next available slot.
Send SMS confirmation
Patient receives a confirmation with appointment date, time, dentist name, and practice address.
Built for PHIPA compliance from the ground up.
PHIPA requires that personal health information be protected throughout its lifecycle. Aria was architected to satisfy those requirements: Canadian servers, encryption, and a complete audit trail.
Canadian data residency
All patient data is stored on Canadian servers. No data leaves Canada. This satisfies the PHIPA requirement that personal health information be stored within Canada or in a jurisdiction with equivalent protections.
End-to-end encryption
Calls, transcripts, and patient records are encrypted in transit (TLS 1.3) and at rest (AES-256). Only your practice account has access to its own patient data.
Audit trail on every interaction
Every call is logged with a timestamp, transcript, caller data collected, and outcome. Your practice maintains a complete audit trail of all patient interactions handled by Aria.
Full compliance checklist
CDCP and compliance questions answered.
PHIPA compliant, Canadian servers, full audit trail. A data processing agreement is available for all practices.
What is the CDCP and why does it require special intake?
The Canadian Dental Care Plan (CDCP) is a federal program providing dental coverage to eligible Canadians through Sun Life Financial. Every CDCP call requires verifying the patient's Sun Life member ID, confirming eligibility, explaining practice-level coverage, and booking. This is a multi-step intake process that after-hours voicemail cannot handle. Aria automates the full 7-step process.
What is PHIPA and does Aria comply with it?
PHIPA is the Personal Health Information Protection Act, Ontario's health privacy legislation. It governs how personal health information is collected, used, and disclosed. Aria is PHIPA compliant: all data is stored on Canadian servers, encrypted in transit and at rest, and subject to a complete audit trail. Practices outside Ontario: provincial health privacy laws (PIPA in BC, HIA in Alberta) have similar requirements, all of which Aria's Canadian-only architecture satisfies.
Where is patient data stored?
All patient data is stored on Canadian servers. No information is routed through or stored in the United States or other jurisdictions. This is a PHIPA requirement for most Ontario health information custodians and a standard expectation for Canadian dental practices.
Can I access call transcripts and logs?
Yes. Every call handled by Aria generates a full transcript, call summary, and structured data record (caller name, contact number, appointment details). These are accessible through your practice dashboard and can be exported. Your team reviews overnight calls when they arrive in the morning.
How does Aria handle CDCP patients whose eligibility cannot be confirmed?
If Aria cannot confirm eligibility (for example, the caller does not have their Sun Life member ID), Aria explains the situation, collects a callback number, and flags the call for your team to follow up. The call is never dropped without a resolution path.
Do you sign a Business Associate Agreement or privacy agreement?
Yes. We provide a data processing agreement that covers PHIPA obligations, data residency, retention, and security controls. This is available as part of onboarding for all practices.
Hear the CDCP intake flow live.
Call the demo line and ask about CDCP coverage. Hear Aria run the full intake in real time.