Standardized after-hours coverage across every location in your portfolio.
Each of your locations is closed 136 hours per week. Aida answers calls, books appointments, handles CDCP intake, and reports across your entire portfolio from one dashboard.
DSO operators standardize clinical protocols, billing systems, and supply chains. After-hours call handling is usually the last thing to get standardized. It shows up in missed revenue and inconsistent patient experience across locations.
136
hrs/week
Unmonitored per location
7-step
CDCP intake
Automated at every location
EN/FR
bilingual
Quebec locations included
6+
PMS systems
Any mix across portfolio
Why after-hours phone operations break at DSO scale.
DSOs standardize clinical protocols and billing. After-hours call handling is usually the last operational gap to close, and the most visible one to patients.
No standard after-hours protocol
Each location handles after-hours calls differently. Some forward to a shared voicemail. Some use a call center. Some have nothing. Patients get inconsistent experiences and practices lose new patients at different rates with no visibility into why.
CDCP intake is not scalable with staff
The Canadian Dental Care Plan requires a 7-step intake process. Every CDCP patient who calls after hours needs eligibility verification, member ID collection, and coverage confirmation. Voicemail and generic answering services cannot handle this.
French-English coverage gaps in Quebec
Canadian DSOs with Quebec locations need bilingual service. Human answering services charge a premium for French agents. Most AI receptionists are English-only. Quebec patients who call a French location and reach an English recording hang up.
No portfolio-level call visibility
DSO operators have no aggregated view of after-hours call volume, booking rates, or missed call revenue across their portfolio. Each location is a black box. Making capital allocation decisions without this data means guessing.
What Aida covers across every location.
One system deployed per location. Each location gets its own configuration, its own phone handling, and its own reporting. The DSO gets one dashboard across all of them.
One deployment. Every location.
Aida is configured per location with that practice's hours, dentists, services, insurance, and PMS system. Each location gets its own instance. Patients call their practice. Aida answers as that practice. The DSO gets one dashboard.
Bilingual EN/FR included
French-language instances are available for Quebec and bilingual locations at no additional charge. Patients are greeted in their preferred language. No accent, no delay, no transfer to a separate French agent.
PHIPA compliant across all provinces
Patient health information stays on Canadian servers. PHIPA compliance for Ontario locations. PIPEDA compliance for other provinces. No US data transfer. No cross-border risk for any location in the portfolio.
CDCP intake automated at every location
Every location that accepts CDCP patients gets the same 7-step intake: greet, verify Sun Life member ID, confirm date of birth, check acceptance, explain coverage, check availability, book with SMS confirmation. No training. No variability.
Any PMS mix across the portfolio
Different locations running different practice management software is not a problem. Aida integrates with Dentrix, Eaglesoft, Open Dental, CareStack, Curve, Denticon, and ABELDent. Appointments book into each location's existing schedule.
Portfolio-level executive reporting
One dashboard shows call volume, after-hours booking rates, CDCP completion rates, and estimated recovered revenue across every location. Exportable for board and investor reporting. Filter by location, region, or province.
What after-hours coverage looks like at portfolio scale.
Modeled estimates based on 7 to 14 after-hours calls per location per week, $2,500 average new patient value, and 30 to 40% booking conversion rate.
| Portfolio size | Missed calls/week | Est. recovered revenue/year | Annual platform cost |
|---|---|---|---|
| 50-location DSO | 350 to 700 | $875K to $2.1M | ~$420K |
| 100-location DSO | 700 to 1,400 | $1.75M to $4.2M | ~$780K |
| 500+ location DSO | 3,500+ | $8.75M+ | Custom |
Modeled estimates, not guaranteed outcomes. A portfolio diagnostic provides location-specific projections based on your actual call volume, PMS data, and procedure mix.
Built for Canadian DSO compliance requirements.
US-based AI receptionists offer HIPAA compliance. Canadian DSOs need PHIPA for Ontario, PIPEDA federally, and French-language service for Quebec. Aida covers all three.
PHIPA and PIPEDA
Patient health information processed and stored on Canadian servers. PHIPA compliance for Ontario locations. PIPEDA compliance for all other provinces. No US data transfer for any location in the portfolio.
French-English bilingual
Quebec locations get native French-language Aida instances. Mixed-language communities get a bilingual greeting. No separate vendor, no additional cost, no translation delays.
CDCP at scale
With 6 million Canadians enrolled in the Canadian Dental Care Plan, every accepting location needs CDCP call handling. Aida automates the 7-step CDCP intake consistently across every accepting location in the portfolio.
Pilot first. Portfolio rollout when the data is clear.
Most DSOs pilot at 3 to 5 representative locations before a full portfolio rollout. The pilot gives you real call data, real booking rates, and a real cost-per-recovered-appointment before scaling.
Portfolio diagnostic
We map your locations, PMS systems, CDCP volume, and province distribution. You get a clear picture of after-hours call exposure and estimated missed-call revenue across the portfolio before you commit to anything.
Pilot at 3 to 5 locations
We deploy Aida at a representative sample: a high-volume Ontario location, a Quebec bilingual location, and one or two smaller practices. Full configuration, live calls, real booking data. 30 to 60 days of operation gives you the numbers.
Portfolio rollout
Each location goes live in 3 to 5 business days. Configuration uses your existing practice data. No new software for staff to learn. No hardware. No changes to existing PMS systems. A dedicated account manager handles the rollout schedule.
Ongoing optimization
Monthly portfolio review with your account manager. Call quality samples, booking rate trends, CDCP completion rates, and recommendations for configuration improvements. You see the impact at every location.
Looking for pricing and SLA details?
Volume pricing, white-label, API access, and custom SLA options are on the Enterprise page.
DSO questions answered.
Multi-location deployment, French-language configuration, CDCP per-location setup, rollout timelines, and white-label options.
Does each location need its own phone number?
Yes. Each location gets its own dedicated phone number. Patients call the same number they always have. If your practice forwards after-hours calls to Aida, the caller experience is seamless. If you use a separate after-hours line, we configure Aida for that number. Either approach works.
What happens if a location uses a PMS system Aida does not support?
We currently integrate with Dentrix, Eaglesoft, Open Dental, CareStack, Curve, Denticon, and ABELDent. If a location uses a system not on this list, Aida can still handle calls and send booking summaries by email or SMS for manual entry. We are actively expanding integrations.
How does the French-language service work for Quebec locations?
Quebec locations receive a separate French-language Aida instance. The AI speaks native French, not translated English. It handles CDCP intake, appointment booking, FAQs, and emergency triage in French. For locations with mixed French and English patients, we configure Aida to greet in both languages and continue in whichever the patient chooses.
Can Aida handle different CDCP acceptance policies per location?
Yes. Each location's CDCP acceptance status is part of its configuration. Aida only runs CDCP intake at locations that accept CDCP patients. For locations that do not accept CDCP, Aida informs the patient and offers to book a standard appointment.
What does a portfolio-level rollout take in terms of time?
Pilot deployment at 3 to 5 locations takes 1 to 2 weeks. Full portfolio rollout depends on location count and PMS diversity. A 50-location rollout typically completes in 6 to 8 weeks. 100 or more locations: 10 to 14 weeks with a dedicated rollout manager. We batch by region to make it operationally manageable.
How is pricing structured for DSOs?
DSO pricing is based on location count and is significantly below per-location retail rates. We do not charge per call or per minute. A flat monthly fee per location makes budgeting predictable. Portfolio pricing is available on request after a diagnostic.
Can we white-label Aida under our own brand?
Yes. Enterprise and DSO accounts have the option to brand the AI under their own name. Patients hear a name you choose, not Aida. Call summaries, SMS confirmations, and dashboard reports are also brandable. White-label is included in portfolio pricing for DSOs with 25 or more locations.
Book a portfolio diagnostic.
We map your locations, PMS systems, province distribution, and CDCP volume. You get a location-by-location coverage analysis and revenue estimate before you commit to anything.