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For dental support organizations

Standardized after-hours coverage for validated locations in your portfolio.

Aida supports configured after-hours call handling, a practice-designed CDCP checklist for staff review, and booking into your practice software, or requests for staff to confirm. For groups with several locations, we confirm and test each location's system separately. Review software access by location before rollout.

DSO operators standardize clinical protocols, billing systems, and supply chains. After-hours call handling is usually the last thing to get standardized. It shows up in missed revenue and inconsistent patient experience across locations.

See also: AI Tools for Multi-Location Businesses

Request demo as your clinicTalk to Aida, no signup

How we decide whether the service fits

First, check what is actually going wrong.

We look at portfolio call coverage, CDCP intake, and location-level reporting, then decide whether Aida for DSOs is the right fix. The goal is a clear result, not another tool added before the problem is understood.

What happens today

We first check portfolio call coverage, CDCP intake, and location-level reporting. Then we decide whether Aida for DSOs solves the problem.

When it can help

Aida fits when a DSO wants one governed operating model across locations while preserving local practice workflows.

When it cannot

It does not fit when locations need unreviewed one-off scripts, unsupported promises, or unmanaged scheduling changes.

What your team controls

Your operators keep location policy, rollout sequencing, staff approval, exception handling, and board-level reporting context.

7-step

CDCP intake

Automated at every accepting location

EN/FR

bilingual

Quebec locations included

Reviewed

PMS workflow

Confirmed per location

Why after-hours phone operations break at DSO scale.

DSOs standardize clinical protocols and billing. After-hours call handling is usually the last operational gap to close, and the most visible one to patients.

No standard after-hours protocol

Each location handles after-hours calls differently. Some forward to a shared voicemail. Some use a call center. Some have nothing. Patients get inconsistent experiences and practices lose new patients at different rates with no visibility into why.

CDCP calls need a consistent staff-review path

Each practice needs a consistent intake for CDCP callers. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage. Aida runs the CDCP intake automatically and passes the details to staff.

French-English coverage gaps in Quebec

Quebec locations may need bilingual call coverage. Before rollout, DSO leaders should confirm whether callers can complete core tasks in French, how language preferences route, and which staff escalation path applies when the requested language or service is unavailable.

Limited portfolio-level visibility

DSO operators may have limited visibility into after-hours call handling across their portfolio. A consistent workflow can give staff a clearer basis for review.

What Aida can cover after each location is validated.

Each location receives an agreed configuration for its approved call handling, staff escalation, and any supported scheduling workflow.

Configured per location

Aida is set up per location with the practice's hours, services, call paths, and staff escalation instructions. Aida can book directly into each location's practice software, or send each booking to your team to confirm first. Your group chooses at setup. For groups with several locations, we confirm and test each location's system separately.

English, French and Arabic configuration

Aida handles calls in English, French and Arabic for Quebec and bilingual locations, including CDCP intake and emergency triage in French.

Province-specific privacy review

Each location's applicable privacy requirements are reviewed before launch, including processing location, access, retention, and vendor terms. PHIPA applies in Ontario, while other provinces may use different health or private-sector privacy rules.

Practice-designed CDCP checklist

Every location that accepts CDCP patients gets the same automated intake: greet, collect the Sun Life member ID and date of birth, confirm acceptance, explain next steps, check availability, and book with SMS confirmation. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.

Practice software workflow by location

Each location's practice-management system is confirmed during setup. Aida can then book directly into each location's practice software, or send each booking to your team to confirm first. Your group chooses at setup.

Staff review workflow

Aida prepares call details for staff review at every location. The exact records and access are agreed during setup.

Aida is priced per location.

Aida is CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), including tax, with unlimited calls and no setup fee. We agree each location's call paths, language configuration, and scheduling system before launch.

In the United States it is US$350 a month per location, or US$300 per month, billed annually (US$3,600 per year). In Australia it is A$500 a month, or A$400 per month, billed annually (A$4,800 per year). In the United Kingdom it is £300 a month, or £250 per month, billed annually (£3,000 per year), plus VAT. In Ireland it is €350 a month, or €300 per month, billed annually (€3,600 per year), plus VAT. In New Zealand it is NZ$500 a month, or NZ$400 per month, billed annually (NZ$4,800 per year). Prices in Canada, the United States, Australia and New Zealand include tax. In the United Arab Emirates it is AED 1,300 a month, or AED 1,100 per month, billed annually (AED 13,200 per year), business pricing, excluding 5% VAT. In Saudi Arabia it is SAR 1,300 a month, or SAR 1,100 per month, billed annually (SAR 13,200 per year), plus 15% VAT. Calls are unlimited in every country. Groups with three or more locations get a quoted group rate.

Built for Canadian DSO privacy requirements.

Each location and workflow needs a jurisdiction-specific privacy review before launch. The applicable law is determined case by case. Aida is set up around the privacy, language, and escalation requirements for the locations in scope.

Location-specific privacy review

Patient data handling is reviewed before launch for each location and agreed workflow, including processing location, access, retention, vendor terms, and jurisdiction-specific privacy requirements. Applicable law is determined case by case.

French-English bilingual

Aida handles English, French and Arabic calls, including CDCP intake and emergency triage in French.

CDCP at scale

Accepting locations need a documented CDCP call-handling workflow. Aida runs the CDCP intake automatically at every accepting location. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.

Confirm the workflow before expanding.

We review the agreed call paths, privacy requirements, staff escalation, and each location's scheduling system before it goes live.

1

Request demo as your clinic

We review your locations, PMS workflows, CDCP needs, and province distribution to define an appropriate implementation scope.

2

Confirm the workflow

We confirm approved call paths, staff escalation, privacy review, and each location's scheduling system for the locations in scope before launch.

3

Expand by agreement

Additional locations can be configured after the agreed workflow is reviewed for each one. Timing, support, and any PMS access depend on the implementation scope.

4

Ongoing review

The team can review configured call handling and staff feedback, then agree on any changes to the approved workflow.

Looking for pricing details?

CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), including tax. Unlimited calls, no setup fee.

Discuss pricing

Practice software

Aida connects to 133 practice systems.

Find your practice software in the list below. We confirm your system and version during setup. Booking has run live on ClearDent.

Dental systems by market

United States6

  • Dentrix
  • Eaglesoft
  • Open Dental
  • Denticon
  • Curve Hero
  • CareStack

Canada7

  • ClearDent
  • ABELDent
  • Tracker
  • Maxident
  • Power Practice
  • Progident
  • Dentitek

UK and Ireland3

  • Software of Excellence
  • Dentally
  • Systems for Dentists

Australia and New Zealand4

  • Dental4Windows
  • D4Web
  • Software of Excellence
  • Dentally

Dental and orthodontic76

  • ABELDent
  • AkituOne
  • Autopia
  • Axxium VisionR
  • CareStack
  • ClearDent
  • Cloud9 Ortho
  • Curve Hero
  • D4Web
  • Dental4Windows
  • Dentally
  • DentalVision
  • Dentech
  • Denticon
  • DentiMax
  • Dentitek
  • Dentonovo
  • Dentrix
  • Dentrix Ascend
  • Dentrix Enterprise
  • Dolphin Management
  • DOM
  • Domtrak
  • Dox Pedo
  • DSN-Dental
  • DSN-OMS
  • DSN-Perio
  • Eaglesoft
  • Easy Dental
  • EndoVision
  • Exceldent
  • EZDental
  • Fuse
  • Genesis
  • Gold
  • iDentalSoft
  • LiveDDM
  • MacPractice
  • Maxident
  • MediaDent
  • MOGO
  • OCS-Office Partner
  • OmegaPrax
  • OMSVision
  • Open Dental
  • Open Dental Cloud
  • Opes
  • Ortho2 Edge Cloud
  • Ortho2 ViewPoint
  • OrthoNovo
  • OrthoTrac
  • Oryx
  • Paradigm
  • PBS Endo
  • PerioVision
  • Power Practice
  • Practice-Web
  • PracticeWorks
  • Private Practice Software
  • Progident
  • QSIDental Web
  • Quadra
  • Sensei Cloud
  • SoftDent
  • Software of Excellence
  • SuzyDental
  • Systems for Dentists
  • TDO
  • topsOrtho
  • Total Dental
  • Tracker
  • WaveOrtho
  • WinDent
  • WinDentSQL
  • WinOMS
  • XLDent
Show the other industries57

Veterinary17

  • Advantage
  • AVImark
  • Chameleon
  • ClientTrax
  • Cornerstone
  • DVMAX
  • Eclipse
  • HVMS
  • ImproMed Infinity
  • IntraVet
  • OpenVPMS
  • RxWorks
  • Shelter Buddy
  • StringSoft
  • Vetech
  • VetSpace
  • VIA

Optometry1

  • OfficeMate

Chiropractic1

  • ChiroTouch

Physiotherapy and rehab2

  • Jane
  • WebPT

Mental health and therapy5

  • Healthie
  • iCanNotes
  • SimplePractice
  • TherapyNotes
  • Valant

Med spa and aesthetics1

  • AestheticsPro

Medical and audiology30

  • AdvancedMD
  • athenahealth
  • CareCloud Charts
  • Cerner PowerChart
  • ChARM EHR
  • CureMD
  • DrChrono
  • eClinicalWorks
  • Elation
  • Epic
  • Greenway PrimePatient
  • Lytec
  • MacPractice MD
  • MDLand iClinic
  • Medical Manager
  • Medinformatix
  • Medisoft
  • Medisoft Clinical
  • Meditech
  • ModMed
  • Nextech
  • NextGen Enterprise
  • NextGen Office
  • Office Ally
  • Practice Fusion
  • Sunrise Community Care
  • Tebra
  • TIMS
  • Veradigm Enterprise
  • Veradigm Professional

Don't see yours, or want to check your version? Search the practice software directory and ask us to review your setup. Product names belong to their owners. A listing does not mean an affiliation with the software maker.

DSO questions answered.

Multi-location configuration, English, French and Arabic call handling, CDCP setup, staff escalation, and pricing questions.

Does each location need its own phone number?

Phone routing is confirmed during implementation. The team reviews the existing number, after-hours routing, and approved fallback path for each location.

What happens if a location uses a PMS system Aida does not support?

We review the location's PMS workflow during implementation. Where Aida connects to the system, it can book directly, or send each booking to your team to confirm first. Where it does not yet, Aida captures the full booking request for staff to enter.

How does the French-language service work for Quebec locations?

Aida answers calls in English, French, including Quebec French, and Arabic, and can be set up in over 100 languages in total. It runs CDCP intake, booking, and staff escalation at every location, and does not provide diagnosis, clinical triage, eligibility decisions, or coverage decisions.

Can Aida handle different CDCP acceptance policies per location?

Yes. Each location's CDCP acceptance status is part of its configuration. Aida only runs CDCP intake at locations that accept CDCP patients. For locations that do not accept CDCP, Aida informs the patient and offers to book a standard appointment. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.

How is a multi-location implementation scoped?

The scope is set after a consultation. It covers locations, approved call paths, staff escalation, privacy review, language configuration, and each location's scheduling system. Timing depends on that scope.

How is pricing structured for DSOs?

Aida is CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), including tax, with unlimited calls and no setup fee. Groups with three or more locations get a quoted group rate.

Can Aida follow our location-specific call scripts?

Aida is set up with location-specific call scripts, practice information, the CDCP intake, and staff escalation instructions. The exact configuration is agreed during implementation.

Request a tailored demo for your portfolio.

We review your locations, PMS workflows, province distribution, and CDCP needs, then define the appropriate implementation scope.

Request demo as your clinicTalk to Aida, no signup