Aida supports configured after-hours call handling, a practice-designed CDCP checklist for staff review, and booking only where schedule access is supported and tested.
DSO operators standardize clinical protocols, billing systems, and supply chains. After-hours call handling is usually the last thing to get standardized. It shows up in missed revenue and inconsistent patient experience across locations.
How we decide whether the service fits
We look at portfolio call coverage, CDCP intake, and location-level reporting, then decide whether Aida for DSOs is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check portfolio call coverage, CDCP intake, and location-level reporting. Then we decide whether Aida for DSOs solves the problem.
Aida fits when a DSO wants one governed operating model across locations while preserving local practice workflows.
It does not fit when locations need unreviewed one-off scripts, unsupported promises, or unmanaged scheduling changes.
Your operators keep location policy, rollout sequencing, staff approval, exception handling, and board-level reporting context.
Practice-designed
CDCP checklist
Clinic-approved fields for staff review
EN/FR
bilingual
Quebec locations included
Reviewed
PMS workflow
Where access allows
DSOs standardize clinical protocols and billing. After-hours call handling is usually the last operational gap to close, and the most visible one to patients.
Each location handles after-hours calls differently. Some forward to a shared voicemail. Some use a call center. Some have nothing. Patients get inconsistent experiences and practices lose new patients at different rates with no visibility into why.
Each practice needs its own approved intake checklist for CDCP callers. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage. Aida can collect only clinic-approved fields for staff review.
Quebec locations may need bilingual call coverage. Before rollout, DSO leaders should confirm whether callers can complete core tasks in French, how language preferences route, and which staff escalation path applies when the requested language or service is unavailable.
DSO operators may have limited visibility into after-hours call handling across their portfolio. A consistent workflow can give staff a clearer basis for review.
Each location receives an agreed configuration for its approved call handling, staff escalation, and any supported scheduling workflow.
Aida can be configured per location with the practice's approved hours, services, call paths, and staff escalation instructions. Booking is completed only where schedule access is supported and tested. Otherwise, Aida prepares a staff-ready request.
Aida can be configured for English and French call handling for Quebec and bilingual locations. Language handling and escalation paths are reviewed during setup.
Each location's applicable privacy requirements are reviewed before launch, including processing location, access, retention, and vendor terms. PHIPA applies in Ontario, while other provinces may use different health or private-sector privacy rules.
Each accepting location can use a practice-designed checklist based on its approved fields, acceptance rules, fallback paths, and staff review. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.
Each location's practice-management workflow is reviewed during setup. Aida can complete bookings only where the required schedule access is supported and tested, otherwise it prepares a staff-ready request.
The configured workflow can prepare call details for staff review. The exact records, access, and review process are agreed during setup.
We quote each DSO after a consultation about locations, approved call paths, language configuration, and any supported schedule access.
Pricing includes a one-time setup fee plus a monthly service fee. The exact quote follows the consultation and agreed implementation scope.
Each location and workflow needs a jurisdiction-specific privacy review before launch. The applicable law is determined case by case. Aida can be configured around the approved privacy, language, and escalation requirements for the locations in scope.
Patient data handling is reviewed before launch for each location and agreed workflow, including processing location, access, retention, vendor terms, and jurisdiction-specific privacy requirements. Applicable law is determined case by case.
Aida can be configured for English and French call handling. Language handling and staff escalation paths are reviewed during setup.
Accepting locations need a documented CDCP call-handling workflow. Aida can use a practice-designed checklist that captures only clinic-approved fields for staff review. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.
We review the agreed call paths, privacy requirements, staff escalation, and any supported schedule access before each location goes live.
We review your locations, PMS workflows, CDCP needs, and province distribution to define an appropriate implementation scope.
We confirm approved call paths, staff escalation, privacy review, and any supported schedule access for the locations in scope before launch.
Additional locations can be configured after the agreed workflow is reviewed for each one. Timing, support, and any PMS access depend on the implementation scope.
The team can review configured call handling and staff feedback, then agree on any changes to the approved workflow.
Looking for pricing details?
We provide a quote after consultation and agreement on your implementation scope.
Multi-location configuration, English and French call handling, CDCP setup, staff escalation, and pricing questions.
Phone routing is confirmed during implementation. The team reviews the existing number, after-hours routing, and approved fallback path for each location.
We review the location's PMS workflow and schedule access during implementation. Aida completes bookings only where access is supported and tested. Otherwise, it prepares a staff-ready request.
Aida can be configured for English and French call handling. It follows the practice's approved CDCP checklist, booking, and staff-escalation workflows, and does not provide diagnosis, clinical triage, eligibility decisions, or coverage decisions.
Yes. Each location's CDCP acceptance status is part of its configuration. Aida follows the practice-designed checklist only at locations that accept CDCP patients and collects only clinic-approved fields for staff review. Service Canada, Sun Life, or authorized official systems determine eligibility and coverage.
The scope is set after a consultation. It covers locations, approved call paths, staff escalation, privacy review, language configuration, and any supported schedule access. Timing depends on that scope.
Pricing is quoted after consultation and includes a one-time setup fee plus a monthly service fee. The quote depends on the agreed scope and locations.
Aida can be configured around approved location-specific call scripts, practice information, a practice-designed CDCP checklist, and staff escalation instructions. The exact configuration is agreed during implementation.
We review your locations, PMS workflows, province distribution, and CDCP needs, then define the appropriate implementation scope.