Aida supports after-hours and overflow call coverage. It captures the caller's reason for calling and prepares a clear staff summary based on your clinic's booking and escalation rules. You can also check your practice software workflow before launch.
How we decide whether the service fits
We look at your call rules, schedule access, testing, and backup steps, then decide whether Aida is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check your call rules, schedule access, testing, and backup steps. Then we decide whether Aida solves the problem.
Aida fits when the practice can document what should happen before a call is answered by AI automation.
It does not fit when schedule access, emergency routing, privacy review, or staff follow-up has not been tested.
Your team keeps clinical policy, schedule rules, exception handling, and approval of every live call flow.
The launch plan is set after consultation. It covers call times, staff follow-up, booking rules, escalation, and testing.
Step 1
We set Aida up around your after-hours or overflow coverage, clinic details, CDCP intake, patient FAQs, and urgent-call escalation rules.
Step 2
We confirm how your clinic handles bookings and staff follow-up. Aida books directly into your practice software.
Step 3
We test call coverage, the staff summary, approved CDCP intake, urgent-call escalation, and English or French calls before launch.
Aida captures the reason for calling and sends staff a clear summary. It books directly into your practice software.
Patient calls after hours
The main line routes to Aida for after-hours or overflow coverage. Aida answers on the first ring, 24/7, with unlimited simultaneous calls.
Aida identifies the reason for calling
Aida captures why the caller is reaching out, then follows your clinic's call rules.
Patient data collected
Aida captures name, date of birth, insurance, preferred dentist, and appointment type. For CDCP callers, the seven-step intake runs automatically.
Appointment booked
Aida checks open times in your schedule in real time and books the appointment directly, with an SMS confirmation to the patient. No double bookings.
Clear staff summary prepared
Aida sends staff a summary of the call and the booking. The clinic decides how and when to follow up.
Clinic follows up
Your staff reviews the summary and takes the next step under the clinic's process.
Aida does not diagnose or make clinical decisions. For urgent situations, it triages the call and calls or texts your on-call staff.
Urgent-call escalation flow
The clinic's booking rules are set before launch, and we confirm your system and version during setup. A booking counts as confirmed once it is read back from the schedule.
Want to discuss your clinic's call setup? Talk to our team.
Before you sign with anyone
The expensive failure in this category is the one that sounds perfect. A patient hears that they are all booked in for Tuesday at 2, then shows up to a front desk that has never heard of them. The conversation was flawless and nothing was booked. We call that a silent false success, and it does not appear in a demo, because a demo has no real calendar behind it.
A call only passes when every layer agrees: the caller heard the right answer, your calendar shows the right action, the transfer reached the right person, the system stayed inside what you approved, privacy followed your process, staff received a useful summary, and you can show afterward what happened.
We wrote the test plan we would want a clinic to run on us. It is a buyer tool, so it is built to catch a failing AI receptionist, Aida included. Run it before you sign with anyone.
Get the AI Receptionist Test PlanPractice software
Find your practice software in the list below. We confirm your system and version during setup. Booking has run live on ClearDent.
Dental systems by market
Dental systems by market
Don't see yours, or want to check your version? Search the practice software directory and ask us to review your setup. Product names belong to their owners. A listing does not mean an affiliation with the software maker.
Setup requirements depend on the calls covered, booking rules, staff follow-up, and testing plan.
Usually not. The call-forwarding approach is confirmed during consultation based on your existing phone setup and desired coverage hours.
Aida only handles calls when forwarding is active. Your team controls when to forward. Most practices forward at end of day and disable forwarding at opening. Some use it for lunch overflow.
Configuration changes are handled under the agreed service scope. The clinic and Attainment confirm the requested change and any testing needed before it is used for live calls.
When a caller asks for a person, Aida takes a callback request or routes the call to staff.
Aida handles English and French calls. For other languages, Aida takes a callback request or routes the call to staff.
Call the live demo line right now. No signup. No sales call. Just listen to how Aida handles a new patient call.