Aida supports after-hours and overflow call coverage. It captures the caller's reason for calling and prepares a staff-ready handoff based on your clinic's scheduling and escalation workflow.
How Attainment checks fit
Attainment checks where practice configuration, schedule access, testing, and fallback paths is losing value, then confirms whether Aida is the right fix. The goal is controlled improvement, not another tool added before the problem is clear.
Attainment starts by mapping practice configuration, schedule access, testing, and fallback paths before recommending Aida.
Aida fits when the practice can document what should happen before a call is answered by AI automation.
It does not fit when schedule access, emergency routing, privacy review, or staff handoff has not been tested.
Your team keeps clinical policy, schedule rules, exception handling, and approval of every live call flow.
The launch plan is set after consultation. It covers the call coverage, staff handoff, scheduling workflow, clinic-approved escalation rules, and testing needed for your clinic.
Step 1
We configure Aida around your after-hours or overflow coverage, clinic details, configured CDCP intake, patient FAQs, and clinic-approved escalation rules.
Step 2
We confirm the clinic's scheduling and staff handoff workflow. Direct booking is considered only where schedule access is supported and tested. Otherwise, Aida prepares an appointment request for staff follow-up.
Step 3
We test the agreed call coverage, staff handoff, configured CDCP intake, urgent-call escalation, and English or French call flows before launch.
Aida captures the caller's reason for calling and prepares a staff-ready handoff. Direct booking is used only where schedule access is supported and tested.
Patient calls after hours
When the clinic's forwarding is active, the main line routes to Aida for the agreed after-hours or overflow coverage.
Aida identifies the reason for calling
Aida captures why the caller is reaching out, such as an appointment request, CDCP inquiry, general question, or urgent request, then follows the configured clinic workflow.
Patient data collected
Aida captures the details the clinic has approved for the request. For CDCP callers, it uses the configured intake fields and prepares the information for staff review.
Appointment request prepared or booked
Aida books where schedule access is supported and tested; otherwise she prepares a complete, staff-ready appointment request. Nothing lands on the schedule without your workflow's controls.
Staff-ready handoff prepared
Aida prepares the caller's request and approved details for the clinic's staff workflow. The clinic determines its own patient follow-up process.
Clinic follows up
Your staff reviews and acts on the prepared handoff according to the clinic's process.
Aida does not diagnose or make clinical decisions. For urgent situations, it follows the clinic-approved escalation instructions and routes calls only where that path has been configured and tested.
Urgent-call escalation flow
The clinic's scheduling workflow and any required system access are reviewed before launch. Direct booking is enabled only where access is supported and tested.
Want to discuss your clinic's workflow? Request a consultation.
Before you sign with anyone
The expensive failure in this category is the one that sounds perfect. A patient hears that they are all booked in for Tuesday at 2, then shows up to a front desk that has never heard of them. The conversation was flawless and nothing was booked. We call that a silent false success, and it does not appear in a demo, because a demo has no real calendar behind it.
A call only passes when every layer agrees: the caller heard the right answer, your calendar shows the right action, the transfer reached the right person, the system stayed inside what you approved, privacy followed your process, staff got a usable handoff, and you can show afterward what happened.
We wrote the test plan we would want a clinic to run on us. It is a buyer tool, so it is built to catch a failing AI receptionist, Aida included. Run it before you sign with anyone.
Get the AI Receptionist Test PlanSetup requirements depend on the agreed call coverage, scheduling workflow, staff handoff, and testing plan.
Usually not. The call-forwarding approach is confirmed during consultation based on your existing phone setup and desired coverage hours.
Aida only handles calls when forwarding is active. Your team controls when to forward. Most practices forward at end of day and disable forwarding at opening. Some use it for lunch overflow.
Configuration changes are handled under the agreed service scope. The clinic and Attainment confirm the requested change and any testing needed before it is used for live calls.
Aida follows the clinic-approved handoff for callers who request a person. Depending on the configured workflow, it can capture a callback request or use an approved escalation path.
Aida can be configured for approved English and French call flows. For other languages, the clinic can define an approved callback or escalation path.
Call the live demo line right now. No signup. No sales call. Just listen to how Aida handles a new patient call.