Aida supports after-hours and overflow call coverage. It captures the caller's reason for calling and prepares a clear staff summary based on your clinic's booking and escalation rules. You can also check your practice software workflow before launch.
How we decide whether the service fits
We look at your call rules, schedule access, testing, and backup steps, then decide whether Aida is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check your call rules, schedule access, testing, and backup steps. Then we decide whether Aida solves the problem.
Aida fits when the practice can document what should happen before a call is answered by AI automation.
It does not fit when schedule access, emergency routing, privacy review, or staff follow-up has not been tested.
Your team keeps clinical policy, schedule rules, exception handling, and approval of every live call flow.
The launch plan is set after consultation. It covers call times, staff follow-up, booking rules, escalation, and testing.
Step 1
We configure Aida around your after-hours or overflow coverage, clinic details, configured CDCP intake, patient FAQs, and clinic-approved escalation rules.
Step 2
We confirm how your clinic handles bookings and staff follow-up. Aida books only where schedule access is supported and tested. Otherwise, staff receive an appointment request.
Step 3
We test call coverage, the staff summary, approved CDCP intake, urgent-call escalation, and English or French calls before launch.
Aida captures the reason for calling and sends staff a clear summary. It books only where schedule access is supported and tested.
Patient calls after hours
When the clinic's forwarding is active, the main line routes to Aida for the agreed after-hours or overflow coverage.
Aida identifies the reason for calling
Aida captures why the caller is reaching out, then follows the call rules your clinic approved.
Patient data collected
Aida captures the details the clinic has approved for the request. For CDCP callers, it uses the configured intake fields and prepares the information for staff review.
Appointment request prepared or booked
Aida books only where schedule access is supported and tested. Otherwise, staff receive a complete appointment request. Nothing reaches the schedule without your clinic rules.
Clear staff summary prepared
Aida prepares the caller's request and approved details for staff. The clinic decides how and when to follow up.
Clinic follows up
Your staff reviews the summary and takes the next step under the clinic's process.
Aida does not diagnose or make clinical decisions. For urgent situations, it follows the clinic-approved escalation instructions and routes calls only where that path has been configured and tested.
Urgent-call escalation flow
The clinic's booking rules and any required system access are reviewed before launch. Aida books only where access is supported and tested.
Want to discuss your clinic's call setup? Request a consultation.
Before you sign with anyone
The expensive failure in this category is the one that sounds perfect. A patient hears that they are all booked in for Tuesday at 2, then shows up to a front desk that has never heard of them. The conversation was flawless and nothing was booked. We call that a silent false success, and it does not appear in a demo, because a demo has no real calendar behind it.
A call only passes when every layer agrees: the caller heard the right answer, your calendar shows the right action, the transfer reached the right person, the system stayed inside what you approved, privacy followed your process, staff received a useful summary, and you can show afterward what happened.
We wrote the test plan we would want a clinic to run on us. It is a buyer tool, so it is built to catch a failing AI receptionist, Aida included. Run it before you sign with anyone.
Get the AI Receptionist Test PlanSetup requirements depend on the calls covered, booking rules, staff follow-up, and testing plan.
Usually not. The call-forwarding approach is confirmed during consultation based on your existing phone setup and desired coverage hours.
Aida only handles calls when forwarding is active. Your team controls when to forward. Most practices forward at end of day and disable forwarding at opening. Some use it for lunch overflow.
Configuration changes are handled under the agreed service scope. The clinic and Attainment confirm the requested change and any testing needed before it is used for live calls.
When a caller asks for a person, Aida follows the clinic-approved rule. It can capture a callback request or use an approved escalation path.
Aida can be configured for approved English and French call flows. For other languages, the clinic can define an approved callback or escalation path.
Call the live demo line right now. No signup. No sales call. Just listen to how Aida handles a new patient call.