Dr Huy D. Nguyen , ORTHODONTIST
1110 Sheppard Ave E #509, Toronto, ON M2K 2W2, Canada
Estimates based on an average of 8 calls per closed day, a 9% new patient inquiry rate, 60% conversion, and a $6,000 average patient value.
What We Found
Your clinic is closed 3 days per week
During those hours, patients still call. Most reach voicemail. Many do not leave a message. They book with the next clinic that picks up.
Approximately 1,248 unanswered calls per year
That is 24 calls per week that go unanswered. A portion of those are new patients calling for the first time.
Revenue walking out the door
At a conservative estimate, $404K in new patient revenue is going to competitors who answer when yours does not.
169 reviews, 4.9 stars
Your reputation is strong. The gap is not quality. It is availability. Patients who cannot reach you cannot become patients.
Your Current Hours
Red rows are hours when incoming calls go unanswered.
The Fix
AI-powered after-hours call handling. Not a voicemail upgrade. A system that covers configured call windows, books or prepares consultation requests, and captures new patient inquiry details when your team is not in the clinic.
Covers configured calls
Patients hear a friendly, professional voice during approved coverage windows, not an endless ring or a generic voicemail.
Books or prepares requests
Patients pick a preferred time. Aida books where schedule access is supported and tested, or prepares a staff-ready request.
Qualifies new patient inquiries
The AI captures name, contact info, and reason for calling. Your team arrives to warm leads, not cold voicemails.
Works while you are closed
Evenings, weekends, holidays. Configured calls follow the same approved flow.
Cost: Custom flat monthly rate scoped to your practice. Setup included. Model payback from your own patient value, booking rate, and attendance before treating the result as a forecast.
Ready to capture those calls?
We will walk you through exactly how this works for orthodontics clinics in a 15-minute call. No pressure. No pitch deck.
David Cyrus, Attainment. david@attainmentlabs.com. attainmentlabs.com