Your orthodontic practice books every Invisalign consultation. Even after hours.
35% of dental calls go unanswered. Of those callers, 75% never try again. An AI receptionist configured specifically for orthodontic practices answers every call, books or prepares appointment requests, and handles patient questions around the clock.
By David Cyrus, Attainment · Updated June 2026
What a missed call costs in Orthodontics.
$3,500-$7,000 in treatment revenue per missed new consultation call (Invisalign: $4,000-$8,000, traditional braces: $3,500-$7,000)
Planning benchmark. Validate against the practice's call logs before using it as a forecast.
$5,750
average orthodontic case value per new patient consultation
40%
of orthodontic inquiries happen evenings and weekends
$3,500-$7,000
lost per missed call, orthodontic
$138,000+
additional annual revenue available from captured missed calls
An orthodontic practice open 30 hours per week misses calls for 138 hours. With average case values of $5,750, capturing 2 additional consultations per month adds $138,000 per year in treatment starts.
Why orthodontic practices miss calls.
The problem is not your staff. It is the hours when calls arrive versus when your office is open.
Parents researching Invisalign for their teen call evenings and weekends when your office is closed
Adult orthodontics inquiries often require multiple questions before booking. Staff time is limited.
Competitor practices answer after hours. You do not.
Consultation calls are high-value but unpredictable in volume. Overflow goes to voicemail.
What does an AI receptionist handle for orthodontic practices?
Configured for orthodontic practices: books or prepares appointment requests, answers specialty-specific questions, triages emergencies, sends SMS confirmations.
Answers every call
Picks up immediately, day or night, weekend or holiday. No hold music. No voicemail. Every caller speaks to someone.
Books appointments
Works with Dentrix, Eaglesoft, and Open Dental. Schedules directly into your existing system. No double-booking.
Answers patient questions
Hours, insurance accepted, services offered, procedures, location. Handled before your front desk ever picks up.
Triages emergencies
Identifies dental emergencies and routes them to your on-call line immediately. Non-emergencies get booked into the next available slot.
Sends SMS confirmations
Every booking confirmed by text. Reduces no-shows without any manual follow-up from your team.
Backup, not replacement
Overflow and after-hours coverage. Your front desk stays focused on the patients in front of them. The AI handles everyone else.
Where the patient call breaks for the practice owner.
A parent sees three orthodontic options after dinner, compares Invisalign providers, and calls the practice that can answer treatment timing, consultation availability, and next steps immediately.
What Aida should handle
Aida should answer Invisalign and braces intake calls, capture age and treatment interest, prepare or book the consultation, and send confirmation before the parent loses momentum.
What your team should still own
Your treatment coordinator should still own case presentation, records review, financing detail, and the clinical recommendation after the consultation is booked.
When Consult Capture is the better next step
Use Consult Capture when orthodontic consults are already coming in but ownership, no-show follow-up, treatment-start reporting, or handoff from inquiry to coordinator is unclear.
What changes when orthodontic practices add an AI receptionist?
Every call answered. Appointments booked automatically. Patients captured who would have gone to a competitor.
Today
- Calls ring unanswered nights and weekends
- Front desk handles in-office patients while the phone rings
- Callers who reach voicemail book at the next practice that answers
- $3,500-$7,000 in lost revenue for every missed call
With AI Receptionist
- Every call answered, 24 hours a day, 7 days a week
- Appointments booked directly into your schedule
- Specialty-configured knowledge base answers orthodontic questions
- Emergency triage routes urgent calls immediately
- Live in 2-3 weeks. PHIPA-aware. Privacy-aware patient data handling. Integrates with Dolphin Management, Orthotrac, and Dentrix.
Choose the next step by the leak you actually have.
Use this specialty page as a routing point. The right next action depends on whether the practice is missing calls, losing handoffs, or still choosing the right healthcare path.
Aida
Missed calls or after-hours coverage is the leak
Aida belongs when the practice needs every patient call answered, qualified, routed, and prepared for the schedule.
Request Aida DemoConsult Capture
Inquiry ownership, follow-up, or reporting is unclear
Compare product fit when inquiries already exist but the handoff, follow-up owner, or consult status is hard to see.
Compare Product FitHealthcare hub
The clinic path is still unclear
Return to the healthcare hub when the buyer has not picked the right clinic workflow path yet.
Back to healthcare hubHow we calculated these numbers, and how to use them.
The missed-call and revenue figures on this page are planning benchmarks, not a forecast for any single practice. The "35% of calls go unanswered" and "75% of voicemail callers never call back" figures are widely cited dental front-desk benchmarks. Per-call revenue ranges are built from published dental practice-management benchmarking (for example, Dental Intelligence and practice CPA group averages) and typical first-year or per-case production for orthodontic practices in Canada.
Treat every number here as a starting estimate. Before using any figure as a forecast, validate it against the practice's own call logs, case values, and conversion rates. Local market size, fee guide, and insurance mix all move the result.
Scope: this page covers the operational and revenue side of patient call handling for orthodontic practices. It is not clinical, diagnostic, or treatment advice. Diagnosis, treatment planning, sedation, and all clinical decisions stay with the practice's licensed team.
Written by David Cyrus, Attainment. Attainment builds AI receptionist and front-desk AI automation for healthcare practices.
See how Aida handles orthodontic calls live.
Request a 20-minute Aida demo. We will run through real call scenarios configured for your orthodontic practice.
Request Aida DemoFrequently asked questions about AI receptionists for orthodontic practices.
Can the AI answer questions about Invisalign vs. braces for callers?
Yes. You configure the knowledge base with your practice's talking points about Invisalign, traditional braces, and clear aligner options. The AI answers common comparison questions and prepares the consultation request to let your team handle the detailed clinical discussion.
How does it handle parents calling about treatment for their child?
The system is configured to handle pediatric orthodontic inquiries, including age recommendations for first evaluations (typically 7) and the records process. It books the initial consultation and sends confirmation to the parent.
What is the missed call cost for an orthodontic practice?
With average case values of $4,000 to $8,000, each missed consultation call represents significant lost revenue. At an average case value of $5,750 and 5 missed calls per week, that is approximately $1.5 million in potential annual treatment starts that did not convert.
Does it integrate with orthodontic practice management software?
The system integrates with Dolphin Management, Orthotrac, and Dentrix. For practices using other software, we confirm compatibility on the demo call before committing to deployment.
Is the dental AI receptionist PHIPA-aware?
Yes. The system is designed around PHIPA-aware planning. The data flow, processing location, access, retention, and vendor terms are reviewed before launch. Patient data is not sold, and the workflow is documented before going live.
How long does setup take?
Most dental practices are live in 2 to 3 weeks. Setup includes connecting your practice management software, configuring your call scripts and knowledge base, and testing before going live.
Does the AI receptionist replace my front desk staff?
No. It is designed as backup for overflow calls and after-hours coverage, not as a replacement for your team. Your front desk staff focus on patients who are physically in the practice. The AI handles the calls they would otherwise miss.
What if the AI cannot answer a question?
For calls outside its configured scope, the AI collects the caller's name and number and schedules a callback from your team. It never leaves a caller without a next step.
Also available for other dental specialties.
Every specialty has different call patterns and revenue per missed call. We configure the system specifically for your practice type.
General Dentistry
$500-$900 per missed call
View specialty page
Pediatric Dentistry
$400-$900 per missed call
View specialty page
Oral Surgery
$2,000-$8,000 per missed call
View specialty page
Endodontics
$1,200-$2,500 per missed call
View specialty page
Periodontics
$900-$4,500 per missed call
View specialty page
Prosthodontics
$5,000-$30,000 per missed call
View specialty page
AI receptionists for other medical specialties.
Aida handles calls for dental, LASIK, and plastic surgery clinics across Canada.
Stop losing Invisalign consultations to voicemail.
Request an Aida demo. We will show you what your orthodontic patients hear and how the system books or prepares requests for your schedule.