Plastic Surgery Answering Service: Consult Inquiries Answered Day or Night
A consult inquiry arrives at 9 pm on a Sunday, as a direct message on Instagram. Your desk opens Monday at 8. A plastic surgery answering service is meant to close that gap, and the choice comes down to three options: voicemail with callbacks, a live service, or an AI agent.
Where consult inquiries arrive, and what happens when nobody answers
Consult inquiries arrive by phone, Instagram and web form, and the ones nobody answers often go to the next practice on the list.
A consult inquiry is a considered decision. Someone thinking about surgery usually writes to more than one practice, often late in the evening when they finally have time. The first reply tends to start the conversation. A practice that answers on Monday may be answering a patient who is already talking to someone else.
Inquiries arrive in three places. Phone calls come in while the team is in consults or after the desk closes. Instagram direct messages come in at any hour, from people who found the practice through its photos and videos. Web forms arrive overnight and wait. Each one is a patient asking for the same thing: a response from a person at the practice.
Your own phone log and message inbox show the size of the gap. Count what arrived after hours and what was answered, and you have the real figure for your practice.
What a live answering service gives a surgical practice, and where it stops
A live service puts a person on the line at night, but it follows a script, often bills by the minute and is built around the phone.
For a caller who wants to hear a voice, a live service is a real step up from voicemail. It suits practices that want every call handled by a person.
The limits are built in. The operator follows the script you wrote, so answers stay general. Many plans bill by the minute or by the call, so a long conversation or a busy week raises the bill. The result is usually a relayed message. Your team calls back, asks again for details the script did not cover and works out which procedure the patient meant. Most services are built around the phone, which leaves the Instagram inbox to your team on Monday.
What an AI agent does instead
An AI agent answers as your practice day or night, on the phone and in Instagram DMs, and leaves a complete request for your team.
Here is the scene with a fictional practice, Linden Court Plastic Surgery.
Sunday, 9 pm. Emma sends Linden Court Plastic Surgery a direct message on Instagram: she is thinking about a breast augmentation and wants a consultation. Aida replies as the practice, asks for her name, the best number and when she is free, and tells her the request is with the team. It does not discuss candidacy or results. Monday at 8, the request is in the portal and the team's email.
Aida answers as your practice, in your own voice, trained on your website. It takes the patient's details and the procedure they are asking about, puts them in your portal and your email, and books a consultation where booking is switched on. Where it is not, you receive a booking request. If an inquiry does not book, Aida follows up.
The same agent covers nine channels: phone calls, SMS, iMessage, WhatsApp, email, Instagram, Facebook, Facebook Messenger and fax. It answers in English and French. Outbound calls and texts, reminders, review requests and reporting are built as well, so the work after the first inquiry has somewhere to go. The plastic surgery page shows what your team receives, and Aida Inbound describes the inbound work in full.
The three options side by side
| Voicemail and callbacks | Live service | AI agent (Aida by Attainment) | |
|---|---|---|---|
| Who answers | Nobody until morning | A person following a script | Aida, as your practice |
| Instagram and messages | Checked when someone has time | Usually phone only | Answered in the DM, across nine channels |
| What you get | A recording to return | A relayed message | Name, contact details and procedure in your portal and email |
| Booking | A callback in business hours | Depends on the plan | Books where switched on, otherwise a booking request |
| Cost | Part of your phone plan, plus staff time | Often by the minute or by the call | A flat monthly price, unlimited calls |
What your practice keeps control of
Your practice decides what is collected, books only where you switch booking on, and the agent gives no medical advice at all.
You decide which details Aida collects, which procedures it covers and which questions it asks. Aida does not give medical advice. Questions about candidacy, recovery or results go to your surgeon and team, and the agent collects the request so that conversation starts prepared. Booking happens only where you turn it on.
Recording notices and consent rules differ by province and state. The regulations pages cover recording notices by province and state, and your own adviser can confirm how they apply to your practice.
What after-hours coverage costs
Aida is US$350 a month per location, or US$300 billed annually, with unlimited calls, no setup fee and no per-minute charges.
In Canada the price is CA$500 a month, or CA$400 billed annually. In Australia it is A$500, or A$400 billed annually. The price is the same in a quiet week and a busy one. Set it against what one consultation is worth to your practice, and against a per-minute bill that moves with volume.
How to hear it as your practice
Request the demo, tell us your practice, and hear Aida answer as your practice, trained on your website, before you decide.
The demo answers as your practice, so you hear your name and your procedures rather than a generic script. Try it the way a patient would, then decide between voicemail, a live service and an AI agent.
Frequently asked questions
Is there a 24/7 AI answering service for a plastic surgery clinic?
Yes. Aida by Attainment is an AI agent that answers as your practice on the phone, in Instagram DMs and across seven more channels, trained on your website. It takes the patient's details and the procedure they ask about, and puts them in your portal and email. You can hear it answer as your practice before you decide.
Can an AI agent answer Instagram messages for a plastic surgery practice?
Yes. Instagram is one of Aida's nine channels. It replies as your practice, takes the person's name, contact details and the procedure they are asking about, and sends the request to your portal and email. It does not discuss candidacy or results, which stay with your team.
Does the AI agent give medical advice?
No. Aida does not give medical advice. Questions about candidacy, recovery or results go to your surgeon and team. What Aida does is collect the request and the procedure of interest, so your team's first conversation with the patient starts with the details already in hand.
Can it book a consultation?
Where booking is switched on, yes. Aida books the consultation. Where it is not, Aida takes a booking request with the patient's details and the procedure, and it waits in your portal and email for your team. If an inquiry does not book, Aida follows up with the patient.
How much does it cost?
Aida is US$350 a month per location, or US$300 billed annually. In Canada it is CA$500, or CA$400 annually. In Australia it is A$500, or A$400 annually. Calls are unlimited and there is no setup fee, so a busy week costs the same as a quiet one.
What about privacy and recording notices?
Your practice decides what is collected. Recording notice rules differ by province and state, and our regulations pages set them out. Read them with your own adviser, then decide what the agent collects and how each line is announced to callers.
Hear Aida answer as your practice: Request a tailored demo
Founder & CEO, Attainment
David Cyrus is the founder of Attainment. He writes about missed revenue, manual work, AI automation, and the operating decisions behind what to fix first.
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