Aida answers every call and prepares ABELDent-ready bookings.
Your practice runs on ABELDent. When a patient calls after hours or during a busy stretch, Aida answers, offers times that fit your availability rules, and hands your front desk a staff-ready appointment request to confirm in ABELDent. No missed calls, no chasing down details. The exact ABELDent workflow is scoped with your practice during onboarding.
What is ABELDent?
ABELDent is practice management software built specifically for Canadian dental offices. Developed by ABELSoft Inc. in Ottawa, it is one of the most widely used dental PMS platforms in Canada, covering scheduling, billing, charting, and patient records.
ABELDent is available in two editions: ABELDent Local, which runs on the practice's own server, and ABELDent Cloud, which is hosted by ABELSoft. Both editions manage the full lifecycle of a patient visit: scheduling, clinical charting, billing, insurance claims, and recall.
For practices already on ABELDent, adding an AI receptionist means every call is answered and turned into a clean, staff-ready booking request that fits how your office uses ABELDent. Your front desk starts the day with every overnight and after-hours request captured and ready to confirm, instead of a voicemail box and missed calls. The exact ABELDent workflow is scoped with your practice during onboarding.
How Aida works with ABELDent
Aida answers the call and prepares a staff-ready appointment request for your team. During onboarding, the workflow is scoped for your specific ABELDent edition and tested before your practice goes live.
Patient calls your practice
Aida picks up whether your office is open, after hours, or at lunch. Every call is answered.
Aida qualifies the request
Aida answers the caller's questions and captures the appointment type, provider preference, and times that work, using the call scripts and availability rules your practice configures.
Patient confirms the details
Aida confirms the patient's name, number, preferred appointment type, and date, and sends an SMS confirmation of the request.
Staff-ready request for ABELDent
Aida delivers a complete, staff-ready appointment request so your front desk can enter or confirm it in ABELDent without chasing down details. How this is delivered for your edition is set during onboarding.
What Aida captures for your ABELDent front desk
Aida captures everything your team needs to confirm a booking in ABELDent and delivers it as a staff-ready request. Clinical records and billing data are not accessed.
| Data type | How it is handled |
|---|---|
| Patient name and phone number | Captured by Aida |
| Appointment type and preferred time | Captured by Aida |
| Provider or operatory preference | Captured by Aida |
| Call notes and special requests | Captured by Aida |
| Staff-ready appointment request | Delivered to your front desk |
| Schedule rules and availability logic | Configured during onboarding |
ABELDent, Aida, and PHIPA-aware implementation
ABELDent is a Canadian dental PMS. Aida handles call data through a privacy-aware data flow. The patient data flow between Aida and ABELDent is reviewed during implementation to support PHIPA-aware planning.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core privacy question is where personal health information is processed, who can access it, and what safeguards and agreements govern the workflow.
ABELDent, developed by ABELSoft Inc., is reviewed as part of the practice's PMS workflow. Aida handles call data through a privacy-aware data flow. The connection method, access scope, retention, and vendor terms are validated during implementation.
Agreement terms are reviewed during onboarding so the practice understands safeguards, retention, access, and notification responsibilities before launch.
ABELDent integration: frequently asked questions
Common questions about connecting Aida to ABELDent, covering setup, data access, PHIPA-aware implementation, and what happens when the connection is unavailable.
Does Aida work with ABELDent?
Yes. Aida answers every call for ABELDent practices, captures the patient's name, number, appointment type, and preferred time, and prepares a staff-ready appointment request for your schedule. The exact ABELDent workflow is scoped and confirmed with your practice during onboarding.
Does Aida support ABELDent Cloud and ABELDent Local?
Aida supports practices on both ABELDent Cloud and ABELDent Local. The right workflow for your edition is determined during onboarding, when our team reviews your setup and confirms how appointment requests are delivered to your front desk.
How does an appointment get into ABELDent?
Aida captures the patient's name, phone number, appointment type, requested date and time, and any call notes, and delivers a staff-ready request so your front desk can confirm it in ABELDent quickly. Where a practice's setup supports direct scheduling, that is scoped during onboarding. We confirm exactly how this works for your office before launch rather than promising a one-size connection.
Does Aida read patient records from ABELDent?
No. Aida does not read full patient health records or clinical notes from ABELDent. It works from the call and the scheduling context your practice configures, and keeps clinical data with your team.
Is the ABELDent workflow PHIPA-aware?
Yes. The Aida and ABELDent workflow is reviewed during implementation. Aida handles call data through a privacy-aware data flow, and the connection method, access scope, and vendor terms are validated before launch.
What happens if a booking cannot be completed automatically?
Aida always captures the patient's name, phone number, and appointment request and delivers it as a staff-ready request for your front desk to confirm. No call is lost and no patient is left without a next step.
How long does ABELDent onboarding take?
Most practices are live within two to four weeks. During onboarding our team scopes your ABELDent workflow, configures Aida for your practice, and tests the call and booking flow before you go live.
Does Aida handle appointment reminders in ABELDent?
Aida focuses on inbound call answering and preparing appointment requests. Automated reminders are handled by your existing ABELDent reminder tools or a connected patient communication platform. Aida operates alongside those tools without conflict.
Your ABELDent practice is losing calls it doesn't know about.
Every unanswered call during lunch, after 5pm, or over the weekend is a patient who called a competitor next. Aida answers every call and books or prepares requests for ABELDent.
Also supports: ClearDent, Dentrix, Eaglesoft, Open Dental, and 15+ more