Keep your phones
Forward your calls or use our number, while several rivals sell their AI only with their own phone system.
- Forward your calls to Aida, or use the number we give you.
- Keep your number.
- Keep your phones and your software.
For ABELDent Cloud and ABELDent Local practices
Aida answers every call for practices on ABELDent and books directly.
Your practice runs on ABELDent. When a patient calls after hours or during a busy stretch, Aida answers, captures the caller's request. We confirm and test Aida's connection to ABELDent with your practice during setup.
Every call answered
Books directly into your practice software
Set up for your ABELDent schedule
How we decide whether the service fits
First, check what is actually going wrong.
We look at the ABELDent practice path from patient call to booking or staff request, then decide whether Aida for ABELDent practices is the right fix. The goal is a clear result, not another tool added before the problem is understood.
What happens today
We first check the ABELDent practice path from patient call to booking or staff request. Then we decide whether Aida for ABELDent practices solves the problem.
When it can help
Use it when the practice needs every call answered and appointments booked directly into ABELDent.
When it cannot
Do not treat ABELDent support as a one-size connection. The exact workflow depends on edition, access, scheduling rules, staff review, and setup tests.
What your team controls
Your practice keeps clinical judgment, ABELDent records, schedule confirmation, access scope, staff review, and every regulated decision.
What is ABELDent?
ABELDent is practice management software built specifically for Canadian dental offices. Developed by ABELSoft Inc. in Ottawa, it is one of the most widely used dental PMS platforms in Canada, covering scheduling, billing, charting, and patient records.
ABELDent is available in two editions: ABELDent Local, which runs on the practice's own server, and ABELDent Cloud, which is hosted by ABELSoft. Both editions manage the full lifecycle of a patient visit: scheduling, clinical charting, billing, insurance claims, and recall.
For practices already on ABELDent, adding an AI receptionist means every call is answered and, once the connection is tested, Aida checks open times and books the appointment. Your front desk starts the day with overnight and after-hours bookings instead of a voicemail box and missed calls. We confirm and test the exact ABELDent workflow with your practice during setup.
How Aida can support practices using ABELDent
Aida answers the call. Once the connection to ABELDent is tested, Aida checks open times and books the appointment. We confirm and test the workflow for your ABELDent edition during setup, before launch.
01
The caller asks for an appointment
The caller asks for an appointment.
02
Aida checks open times and books
Once the connection is tested, Aida checks open times and books the appointment.
03
The booking is confirmed or staff follow up
The booking is confirmed once it is read back from the schedule. If it cannot be confirmed, staff receive a request to follow up.
What Aida captures for your ABELDent front desk
Aida captures caller details, then books the appointment for your team. Clinical records and billing data are not accessed.
| Data type | How it is handled |
|---|---|
| Patient name and phone number | Captured by Aida |
| Appointment type and preferred time | Captured by Aida |
| Provider or operatory preference | Captured by Aida |
| Call notes and special requests | Captured by Aida |
| Booking, or a request for staff to confirm | Confirmed from the schedule, or delivered to your front desk |
| Schedule rules and availability logic | Configured during setup |
ABELDent, Aida, and PHIPA-aware implementation
ABELDent is a Canadian dental PMS. Aida planning is PHIPA-aware. Before launch, the connection method, access scope, processing location, retention, and vendor terms are validated with your practice.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core privacy question is where personal health information is processed, who can access it, and what safeguards and agreements govern the workflow.
ABELDent, developed by ABELSoft Inc., is reviewed as part of the practice's PMS workflow. Aida books directly into the schedule. Any supported connection is validated before launch.
This planning does not claim PHIPA compliance. The connection method, access scope, processing location, retention, and vendor terms are validated before launch.
Why Aida
Nine reasons to choose Aida.
Aida is the AI agent that takes the repetitive work. Here is how it compares with the field.
Local prices, local data
What none of the 20 vendors we checked offer: a choice of Canada, the US or Australia for your data, or a choice of how long recordings are kept.
- Aida is priced in CA$, US$ and A$, lower when billed annually.
- You choose the country your data is stored in: Canada, the US or Australia.
- You choose how long recordings and transcripts are kept.
- 03
Canadian practice software
Aida supports ClearDent and ABELDent, plus Dentrix, Open Dental and Eaglesoft, and only one of the 20 names ClearDent.
- 04
One flat price
CA$500 a month per location (US$350, A$500, NZ$500, all including tax; £300 plus VAT, €350 plus VAT; AED 1,300 business pricing, excluding 5% VAT; SAR 1,300 plus 15% VAT), or CA$400 per month, billed annually (CA$4,800 per year), including tax, with unlimited calls, no setup fee and month to month terms, while many rivals bill per call, per minute or per credit, so a busy clinic pays more as it grows.
- 05
Published pricing
Our price is on the site, while most of the 20 keep the dental price behind a demo or inside a bundle.
- 06
Booked during the call
Aida books into your practice software while the caller is on the line, while most of the 20 take a request that lands minutes later or needs staff to finish.
- 07
Nine channels
Phone, text, iMessage, WhatsApp, email, Instagram, Facebook, Messenger and fax, while nearly all of the 20 answer phone and text only.
- 08
Outbound built in
Reminders, recall, review requests and insurance coverage calls go out from the number patients know, while most of the 20 sell inbound only or bundle outbound with their phones.
- 09
Change it yourself
Add answers, knowledge and feedback in the portal and Aida learns, while with some rivals every change goes through their staff.
Checked against 20 AI receptionist vendors, October 2026.
ABELDent integration: frequently asked questions
Common questions about Aida and ABELDent, covering booking and staff requests, data access, PHIPA-aware planning, and supported booking workflows.
Can a practice using ABELDent evaluate Aida?
Yes. We confirm and test Aida's connection to ABELDent with your practice during setup.
Does Aida support ABELDent Cloud and ABELDent Local?
Practices using ABELDent Cloud or ABELDent Local can review the workflow during setup. We confirm your ABELDent edition and version, and how requests reach the front desk if a booking cannot be confirmed.
How does an appointment get into ABELDent?
We confirm and test Aida's connection to ABELDent with your practice during setup. Once the connection is tested, Aida checks open times and books the appointment. A booking counts as confirmed once it is read back from the schedule, and if it cannot be confirmed, staff receive a request to follow up.
Does Aida read patient records from ABELDent?
No. Aida does not read full patient health records or clinical notes from ABELDent. It works from the call and the scheduling context your practice configures, and keeps clinical data with your team.
Is the ABELDent workflow PHIPA-aware?
Aida is planned with PHIPA-aware practices in mind. Before launch, the connection method, access scope, processing location, retention, and vendor terms are validated with your practice. This is not a claim of PHIPA compliance.
What happens when a booking cannot be confirmed?
If a booking cannot be confirmed, staff receive a request to follow up. Aida books directly into ABELDent.
Does Aida handle appointment reminders in ABELDent?
Aida focuses on inbound call handling and preparing appointment requests. Automated reminders remain with your existing ABELDent reminder tools or a connected patient communication platform. Whether the workflows can coexist depends on implementation validation, including data flow, timing, and patient communication rules.
Do I have to change my phone system?
No. Aida works with the system you have: you forward your calls to Aida, or we give you a number to use. There are no new phones and no change to your number.
Your ABELDent practice is losing calls it doesn't know about.
Unanswered calls during lunch, after 5pm, or over the weekend can become patients who call a competitor next. Aida answers every call and books directly into ABELDent. We confirm and test its connection to ABELDent during setup.
Aida books directly into ABELDent. We confirm your system and version during setup.