Aida answers your calls and books directly into ABELDent.
Your practice runs on ABELDent. Aida connects to it. When a patient calls after hours or during a busy stretch, Aida checks your live schedule, offers available times, and writes the appointment straight into ABELDent. No missed calls, no double entry, no sticky notes.
What is ABELDent?
ABELDent is practice management software built specifically for Canadian dental offices. Developed by ABELSoft Inc. in Ottawa, it is one of the most widely used dental PMS platforms in Canada, covering scheduling, billing, charting, and patient records.
ABELDent is available in two editions: ABELDent Local, which runs on the practice's own server, and ABELDent Cloud, which is hosted by ABELSoft. Both editions manage the full lifecycle of a patient visit: scheduling, clinical charting, billing, insurance claims, and recall.
For practices already on ABELDent, adding an AI receptionist means choosing a tool that connects directly to the system you already use. Aida reads availability from ABELDent in real time and writes appointments back in on every call. Your front desk opens ABELDent in the morning and sees every overnight and after-hours booking already entered.
How Aida connects to ABELDent
Aida connects to ABELDent through a secure API integration. During onboarding, the connection is configured for your specific ABELDent edition and tested before your practice goes live.
Patient calls your practice
Aida picks up whether your office is open, after hours, or at lunch. Every call is answered.
Aida checks your ABELDent schedule
Aida reads your real-time availability from ABELDent to find open appointment slots that match what the patient needs.
Patient selects a time
Aida offers available times and confirms the patient's preferred appointment type, provider, and date.
Appointment written to ABELDent
Aida creates the appointment in your ABELDent calendar with the patient's name, number, appointment type, and call notes. No re-entry needed.
What data syncs between Aida and ABELDent
Aida reads scheduling data from ABELDent to confirm availability and writes appointment records back after every successful booking. Clinical records and billing data are not accessed.
| Data type | Direction |
|---|---|
| Real-time schedule availability | Reads from ABELDent |
| Provider and operatory preferences | Reads from ABELDent |
| Appointment type and duration | Reads from ABELDent |
| New appointment record | Writes to ABELDent |
| Patient name and phone number | Writes to ABELDent |
| Call notes and special requests | Writes to ABELDent |
ABELDent, Aida, and PHIPA compliance
ABELDent is built by a Canadian company and keeps patient records in Canada. Aida stores call data on Canadian servers. The full patient data flow between Aida and ABELDent stays within Canada and satisfies PHIPA requirements.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core PHIPA requirement is that personal health information stay in Canada or in a jurisdiction with equivalent protections.
ABELDent, developed and hosted by ABELSoft Inc. in Ottawa, keeps patient records in Canada. Aida stores all call data on Canadian servers. The API connection between Aida and ABELDent is encrypted using TLS 1.3. No patient data leaves Canada in this integration.
A data processing agreement is included for all Aida practices, covering the full scope of PHIPA obligations for a third-party data processor.
ABELDent integration: frequently asked questions
Common questions about connecting Aida to ABELDent, covering setup, data access, PHIPA compliance, and what happens when the connection is unavailable.
Does Aida work with ABELDent?
Yes. Aida integrates with ABELDent through a secure API connection. When a patient calls, Aida reads your ABELDent schedule in real time to find available appointment slots and books directly into your calendar. Your front desk does not need to re-enter the appointment.
Does the integration work with ABELDent Cloud and ABELDent Local?
Aida connects to both ABELDent Cloud and ABELDent Local installations. The integration method varies slightly between editions, and our onboarding team sets up the correct connection for your practice during setup.
What appointment data does Aida write to ABELDent?
When Aida books an appointment, it writes the patient's name, phone number, appointment type, requested date and time, and any notes from the call directly into your ABELDent schedule. The record appears in ABELDent exactly as a front desk booking would.
Does Aida read existing patient records from ABELDent?
Aida reads schedule availability to confirm open slots before booking. For privacy, Aida does not read full patient health records or clinical notes. It accesses only the scheduling data needed to complete the call.
Is the ABELDent integration PHIPA compliant?
Yes. The connection between Aida and ABELDent is encrypted in transit using TLS 1.3. Aida stores call data on Canadian servers. ABELDent itself, built by Canadian company ABELSoft Inc., keeps your patient records in Canada. The full data flow satisfies PHIPA requirements for Ontario dental practices.
What happens if ABELDent is unavailable when a patient calls?
If the ABELDent connection is unavailable, Aida collects the patient's name, phone number, and appointment request and flags the booking for manual follow-up by your front desk. No call is lost and no patient is left without a response.
How long does the ABELDent integration take to set up?
The ABELDent integration is configured during the standard Aida onboarding process, which takes two to four business days. Our team handles the technical setup and tests the connection before your practice goes live.
Does Aida support appointment reminders in ABELDent?
Aida focuses on inbound call answering and appointment booking. For automated reminders, your existing ABELDent reminder tools or a connected patient communication platform handle that workflow. Aida and reminder tools operate independently without conflict.
Your ABELDent practice is losing calls it doesn't know about.
Every unanswered call during lunch, after 5pm, or over the weekend is a patient who called a competitor next. Aida answers every call and books directly into ABELDent.
Also supports: ClearDent, Dentrix, Eaglesoft, Open Dental, and 15+ more