Aida answers every call and prepares ClearDent-ready bookings.
Your practice runs on ClearDent. When a patient calls after hours or during a busy stretch, Aida answers, offers times that fit your availability rules, and hands your front desk a staff-ready appointment request to confirm in ClearDent. No missed calls, no chasing down details. The exact ClearDent workflow is scoped with your practice during onboarding.
What is ClearDent?
ClearDent is practice management software developed in British Columbia specifically for Canadian dental practices. It covers scheduling, charting, billing, recalls, and insurance, and is widely used across BC and Ontario.
ClearDent, developed by ClearDent Inc. in BC, is designed around the workflows of Canadian dental practices. It handles the full patient journey: appointment booking, clinical notes, digital imaging, billing, insurance claims, and recall management.
For practices already on ClearDent, adding an AI receptionist means every call is answered and turned into a clean, staff-ready booking request that fits how your office uses ClearDent. Your front desk starts the day with every overnight and after-hours request captured and ready to confirm, instead of a voicemail box and missed calls. The exact ClearDent workflow is scoped with your practice during onboarding.
How Aida works with ClearDent
Aida answers the call and prepares a staff-ready appointment request for your team. During onboarding, the workflow is scoped for your ClearDent setup and tested before your practice goes live.
Patient calls your practice
Aida picks up whether your office is open, after hours, or at lunch. Every call is answered.
Aida qualifies the request
Aida answers the caller's questions and captures the appointment type, provider preference, and times that work, using the call scripts and availability rules your practice configures.
Patient confirms the details
Aida confirms the patient's name, number, preferred appointment type, and date, and sends an SMS confirmation of the request.
Staff-ready request for ClearDent
Aida delivers a complete, staff-ready appointment request so your front desk can enter or confirm it in ClearDent without chasing down details. How this is delivered for your practice is set during onboarding.
What Aida captures for your ClearDent front desk
Aida captures everything your team needs to confirm a booking in ClearDent and delivers it as a staff-ready request. Clinical records and billing data are not accessed.
| Data type | How it is handled |
|---|---|
| Patient name and phone number | Captured by Aida |
| Appointment type and preferred time | Captured by Aida |
| Provider or operatory preference | Captured by Aida |
| Call notes and special requests | Captured by Aida |
| Staff-ready appointment request | Delivered to your front desk |
| Schedule rules and availability logic | Configured during onboarding |
ClearDent, Aida, and PHIPA-aware implementation
ClearDent is a Canadian dental PMS. Aida handles call data through a privacy-aware data flow. The patient data flow between Aida and ClearDent is reviewed during implementation to support PHIPA-aware planning.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core privacy question is where personal health information is processed, who can access it, and what safeguards and agreements govern the workflow.
ClearDent, developed by ClearDent Inc., is reviewed as part of the practice's PMS workflow. Aida handles call data through a privacy-aware data flow. The connection method, access scope, retention, and vendor terms are validated during implementation.
Agreement terms are reviewed during onboarding so the practice understands safeguards, retention, access, and notification responsibilities before launch.
ClearDent integration: frequently asked questions
Common questions about connecting Aida to ClearDent, covering setup, data access, PHIPA-aware implementation, and CDCP patient intake.
Does Aida work with ClearDent?
Yes. Aida answers every call for ClearDent practices, captures the patient's name, number, appointment type, and preferred time, and prepares a staff-ready appointment request for your schedule. The exact ClearDent workflow is scoped and confirmed with your practice during onboarding.
How does an appointment get into ClearDent?
Aida captures the patient's name, phone number, appointment type, requested date and time, and any call notes, and delivers a staff-ready request so your front desk can confirm it in ClearDent quickly. Where a practice's setup supports direct scheduling, that is scoped during onboarding. We confirm exactly how this works for your office before launch rather than promising a one-size connection.
Does Aida read patient records from ClearDent?
No. Aida does not read full patient health records or clinical notes from ClearDent. It works from the call and the scheduling context your practice configures, and keeps clinical data with your team.
Is the ClearDent workflow PHIPA-aware?
Yes. The Aida and ClearDent workflow is reviewed during implementation. Aida handles call data through a privacy-aware data flow, and the connection method, access scope, and vendor terms are validated before launch.
What happens if a booking cannot be completed automatically?
Aida always captures the patient's name, phone number, and appointment request and delivers it as a staff-ready request for your front desk to confirm. No call is lost and no patient is left without a next step.
How long does ClearDent onboarding take?
Most practices are live within two to four weeks. During onboarding our team scopes your ClearDent workflow, configures Aida for your practice, and tests the call and booking flow before you go live.
Can Aida handle CDCP patient calls for ClearDent practices?
Yes. Aida handles CDCP eligibility questions and intake for ClearDent practices. Aida collects the caller's Sun Life member ID, date of birth, and appointment type, and prepares a staff-ready request with CDCP-specific notes attached for your front desk to confirm in ClearDent.
Does Aida handle appointment reminders in ClearDent?
Aida focuses on inbound call answering and preparing appointment requests. Automated reminders are handled by your existing ClearDent reminder tools or a connected patient communication platform. Aida operates alongside those tools without conflict.
Your ClearDent practice is losing calls it doesn't know about.
Every unanswered call during lunch, after 5pm, or over the weekend is a patient who called a competitor next. Aida answers every call and books or prepares requests for ClearDent.
Also supports: ABELDent, Dentrix, Eaglesoft, Open Dental, and 15+ more