Aida answers your calls and books directly into ClearDent.
Your practice runs on ClearDent. Aida connects to it. When a patient calls after hours or during a busy stretch, Aida checks your live schedule, offers available times, and writes the appointment straight into ClearDent. No missed calls, no double entry, no sticky notes.
What is ClearDent?
ClearDent is practice management software developed in British Columbia specifically for Canadian dental practices. It covers scheduling, charting, billing, recalls, and insurance, and is widely used across BC and Ontario.
ClearDent, developed by ClearDent Inc. in BC, is designed around the workflows of Canadian dental practices. It handles the full patient journey: appointment booking, clinical notes, digital imaging, billing, insurance claims, and recall management.
For practices already on ClearDent, adding an AI receptionist means choosing a tool that connects directly to the system you already use. Aida reads availability from ClearDent in real time and writes appointments back in on every call. Your front desk opens ClearDent in the morning and sees every overnight and after-hours booking already entered.
How Aida connects to ClearDent
Aida connects to ClearDent through a secure API integration. During onboarding, the connection is configured and tested for your practice before going live.
Patient calls your practice
Aida picks up whether your office is open, after hours, or at lunch. Every call is answered.
Aida checks your ClearDent schedule
Aida reads your real-time availability from ClearDent to find open appointment slots that match what the patient needs.
Patient selects a time
Aida offers available times and confirms the patient's preferred appointment type, provider, and date.
Appointment written to ClearDent
Aida creates the appointment in your ClearDent calendar with the patient's name, number, appointment type, and call notes. No re-entry needed.
What data syncs between Aida and ClearDent
Aida reads scheduling data from ClearDent to confirm availability and writes appointment records back after every successful booking. Clinical records and billing data are not accessed.
| Data type | Direction |
|---|---|
| Real-time schedule availability | Reads from ClearDent |
| Provider and operatory preferences | Reads from ClearDent |
| Appointment type and duration | Reads from ClearDent |
| New appointment record | Writes to ClearDent |
| Patient name and phone number | Writes to ClearDent |
| Call notes and special requests | Writes to ClearDent |
ClearDent, Aida, and PHIPA compliance
ClearDent is built by a Canadian company and keeps patient records in Canada. Aida stores call data on Canadian servers. The full patient data flow between Aida and ClearDent stays within Canada and satisfies PHIPA requirements.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core PHIPA requirement is that personal health information stay in Canada or in a jurisdiction with equivalent protections.
ClearDent, developed by ClearDent Inc. in BC, keeps patient records in Canada. Aida stores all call data on Canadian servers. The API connection between Aida and ClearDent is encrypted using TLS 1.3. No patient data leaves Canada in this integration.
A data processing agreement is included for all Aida practices, covering the full scope of PHIPA obligations for a third-party data processor.
ClearDent integration: frequently asked questions
Common questions about connecting Aida to ClearDent, covering setup, data access, PHIPA compliance, and CDCP patient intake.
Does Aida work with ClearDent?
Yes. Aida integrates with ClearDent through a secure API connection. When a patient calls, Aida reads your ClearDent schedule in real time to find available appointment slots and books directly into your calendar. Your front desk does not need to re-enter the appointment.
What appointment data does Aida write to ClearDent?
When Aida books an appointment, it writes the patient's name, phone number, appointment type, requested date and time, and any notes from the call directly into your ClearDent schedule. The record appears in ClearDent exactly as a front desk booking would.
Does Aida read existing patient records from ClearDent?
Aida reads schedule availability to confirm open slots before booking. For privacy, Aida does not read full patient health records or clinical notes. It accesses only the scheduling data needed to complete the call.
Is the ClearDent integration PHIPA compliant?
Yes. The connection between Aida and ClearDent is encrypted in transit using TLS 1.3. Aida stores call data on Canadian servers. ClearDent, developed by ClearDent Inc. in British Columbia, keeps your patient records in Canada. The full data flow satisfies PHIPA requirements for Ontario dental practices.
What happens if ClearDent is unavailable when a patient calls?
If the ClearDent connection is unavailable, Aida collects the patient's name, phone number, and appointment request and flags the booking for manual follow-up by your front desk. No call is lost and no patient is left without a response.
How long does the ClearDent integration take to set up?
The ClearDent integration is configured during the standard Aida onboarding process, which takes two to four business days. Our team handles the technical setup and tests the connection before your practice goes live.
Can Aida handle CDCP patient calls for ClearDent practices?
Yes. Aida handles CDCP eligibility questions and intake for practices on any supported PMS, including ClearDent. Aida collects the caller's Sun Life member ID, date of birth, and appointment type, and books the appointment into your ClearDent schedule with CDCP-specific notes attached.
Does Aida support appointment reminders in ClearDent?
Aida focuses on inbound call answering and appointment booking. For automated reminders, your existing ClearDent reminder tools or a connected patient communication platform handle that workflow. Aida and reminder tools operate independently without conflict.
Your ClearDent practice is losing calls it doesn't know about.
Every unanswered call during lunch, after 5pm, or over the weekend is a patient who called a competitor next. Aida answers every call and books directly into ClearDent.
Also supports: ABELDent, Dentrix, Eaglesoft, Open Dental, and 15+ more