Your practice runs on ClearDent. When a patient calls after hours or during a busy stretch, Aida answers, captures the caller's request, and hands your front desk a staff-ready appointment request to review in ClearDent. The exact ClearDent workflow is scoped with your practice during onboarding.
How we decide whether the service fits
We look at the ClearDent practice handoff from patient call to staff-ready appointment request, then decide whether Aida for ClearDent practices is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check the ClearDent practice handoff from patient call to staff-ready appointment request. Then we decide whether Aida for ClearDent practices solves the problem.
Use it when the practice needs configured call coverage and a clean request for staff to confirm inside ClearDent.
Do not treat ClearDent support as a one-size connection. The exact workflow depends on access, scheduling rules, staff review, and onboarding tests.
Your practice keeps clinical judgment, ClearDent records, schedule confirmation, access scope, staff review, and every regulated decision.
ClearDent is practice management software developed in British Columbia specifically for Canadian dental practices. It covers scheduling, charting, billing, recalls, and insurance, and is widely used across BC and Ontario.
ClearDent, developed by ClearDent Inc. in BC, is designed around the workflows of Canadian dental practices. It handles the full patient journey: appointment booking, clinical notes, digital imaging, billing, insurance claims, and recall management.
For practices already on ClearDent, adding an AI receptionist means configured calls are answered and turned into clean, staff-ready booking requests that fit how your office uses ClearDent. Your front desk starts the day with overnight and after-hours requests captured and ready to confirm, instead of a voicemail box and missed calls. The exact ClearDent workflow is scoped with your practice during onboarding.
Aida answers the call and prepares a staff-ready appointment request for your team. Booking is available only where schedule access is supported and tested. The workflow is validated for your ClearDent setup before launch.
Aida picks up during configured coverage windows, whether your office is open, after hours, or at lunch. Calls follow the approved workflow.
Aida answers the caller's questions and captures the appointment type, provider preference, and requested times using the call scripts your practice configures.
Aida captures the patient's name, number, preferred appointment type, requested date, and any call notes for your team.
Aida prepares a staff-ready appointment request for your front desk. Booking is available only where schedule access is supported and tested, with the delivery workflow validated before launch.
Aida captures caller details and prepares a staff-ready appointment request for your team. Clinical records and billing data are not accessed.
| Data type | How it is handled |
|---|---|
| Patient name and phone number | Captured by Aida |
| Appointment type and preferred time | Captured by Aida |
| Provider or operatory preference | Captured by Aida |
| Call notes and special requests | Captured by Aida |
| Staff-ready appointment request | Delivered to your front desk |
| Schedule rules and availability logic | Configured during onboarding |
ClearDent is a Canadian dental PMS. Aida planning is PHIPA-aware. Before launch, the connection method, access scope, processing location, retention, and vendor terms are validated with your practice.
Most US-based dental AI receptionists carry a HIPAA badge. HIPAA does not apply in Canada. Ontario dental practices are governed by PHIPA. A core privacy question is where personal health information is processed, who can access it, and what safeguards and agreements govern the workflow.
ClearDent, developed by ClearDent Inc., is reviewed as part of the practice's PMS workflow. Aida prepares staff-ready appointment requests. Any supported connection is validated before launch.
This planning does not claim PHIPA compliance. The connection method, access scope, processing location, retention, and vendor terms are validated before launch.
Common questions about Aida and ClearDent, covering staff-ready appointment requests, data access, PHIPA-aware planning, and CDCP patient intake.
A practice using ClearDent can evaluate Aida for configured call coverage and staff-ready appointment requests. The exact PMS access, booking path, and fallback workflow must be reviewed, configured, and tested before launch.
Aida captures the patient's name, phone number, appointment type, requested date and time, and call notes, then prepares a staff-ready request for your front desk. Booking is available only where schedule access is supported and tested. The exact connection method is validated with your office before launch.
No. Aida does not read full patient health records or clinical notes from ClearDent. It works from the call and the scheduling context your practice configures, and keeps clinical data with your team.
Aida is planned with PHIPA-aware practices in mind. Before launch, the connection method, access scope, processing location, retention, and vendor terms are validated with your practice. This is not a claim of PHIPA compliance.
Aida captures the caller's details and prepares a staff-ready appointment request for your front desk to review and confirm in ClearDent.
Yes. When your practice approves the workflow, Aida can capture the CDCP fields it specifies, such as member ID, date of birth, and appointment type, then prepare a staff-ready request. Practice staff review the request and escalate questions under the clinic's process. The clinic, not Aida, confirms eligibility.
Aida focuses on inbound call handling and preparing appointment requests. Automated reminders remain with your existing ClearDent reminder tools or a connected patient communication platform. Whether the workflows can coexist depends on implementation validation, including data flow, timing, and patient communication rules.
Unanswered calls during lunch, after 5pm, or over the weekend can become patients who call a competitor next. Aida covers configured calls and prepares staff-ready appointment requests. Booking is available only where schedule access is supported and tested.
Each proposed PMS workflow is reviewed with your practice. Booking is available only where access is supported, configured, and tested. Otherwise, Aida prepares a staff-ready appointment request.