Alberta's health privacy law names the clinic as custodian and requires notice to the Commissioner, the Minister and the person of any loss of, or unauthorized access to or disclosure of, health information where there is a risk of harm. The dental college requires a privacy impact assessment for AI scribes.
Recording notice
Yes
AI disclosure
No
Dental regulator statement
Partly
This is a guide for clinic owners, not legal advice. Every line points to the law or the regulator's own page, checked on 2026-10-20. Where we could not confirm something, the page says so.
Recording is lawful with one party's consent under the Criminal Code, so the clinic's own agent may record. The Privacy Commissioner's guidance adds the privacy duty: tell the caller the call is recorded, say why, and get consent. A caller who continues after that notice has consented, unless the recording keeps a voiceprint, which may need express consent.
No law in force in Canada requires a business to tell a caller they are speaking with an AI. The Artificial Intelligence and Data Act never passed. Bill C-34 (2026) has a chatbot clause about not posing as a human, written for services that simulate a sustained relationship; a clinic phone line is probably outside it, and it is still a bill.
A custodian must, as soon as practicable, notify the Commissioner, the Minister and the individual of any loss of, or unauthorized access to or disclosure of, individually identifying health information where there is a risk of harm. There is no Alberta accessibility act; a 2026 private member's bill was defeated.
The federal rule applies here; nothing specific to this place was found.
The CRTC telemarketing rules do not apply to calls that do not solicit, and the Do Not Call List exempts calls to people with an existing business relationship. The rules for automatic dialing-announcing devices still cover calls that play a pre-recorded or synthesized voice, including non-sales calls: the caller must be identified, and such calls may not be made to healthcare facilities. Whether a conversational AI agent counts as such a device is unsettled. Texts and emails fall under the anti-spam law, which implies consent for two years after a purchase and six months after an inquiry.
The College of Dental Surgeons of Alberta requires custodians to submit a privacy impact assessment for any AI scribe tool. It is silent on AI agents on the phone and on call recording.
The College of Physicians and Surgeons of Alberta's 2026 advice states that AI is currently unregulated in Canada and Alberta, and gives advice on its use in practice.
Aida opens every call with the recording notice your province or state needs, and says it is the practice's AI agent wherever you want it to. Request a demo with your clinic's rules in mind.
Notice
in the opening line
Approved
answers only
Staff
keeps control