Newfoundland and Labrador's Personal Health Information Act makes the clinic a custodian. Its agent, breach and out-of-province provisions are being confirmed from the statute.
Recording notice
Yes
AI disclosure
No
Dental regulator statement
Not confirmed
This is a guide for clinic owners, not legal advice. Every line points to the law or the regulator's own page, checked on 2026-10-20. Where we could not confirm something, the page says so.
Recording is lawful with one party's consent under the Criminal Code, so the clinic's own agent may record. The Privacy Commissioner's guidance adds the privacy duty: tell the caller the call is recorded, say why, and get consent. A caller who continues after that notice has consented, unless the recording keeps a voiceprint, which may need express consent.
No law in force in Canada requires a business to tell a caller they are speaking with an AI. The Artificial Intelligence and Data Act never passed. Bill C-34 (2026) has a chatbot clause about not posing as a human, written for services that simulate a sustained relationship; a clinic phone line is probably outside it, and it is still a bill.
A health care professional, including a dentist, is a custodian. An AI vendor that processes or stores patient information is an information manager and needs a written agreement that protects the information. The custodian must notify the person at the first reasonable opportunity when information is stolen, lost, disposed of except as the Act permits, or disclosed to or accessed by an unauthorized person, unless it reasonably believes there will be no adverse impact; a material breach, as the regulations define it, must also be reported to the commissioner. The custodian's written policies must cover storage and use outside the province and the risks of where records are kept.
The federal rule applies here; nothing specific to this place was found.
The CRTC telemarketing rules do not apply to calls that do not solicit, and the Do Not Call List exempts calls to people with an existing business relationship. The rules for automatic dialing-announcing devices still cover calls that play a pre-recorded or synthesized voice, including non-sales calls: the caller must be identified, and such calls may not be made to healthcare facilities. Whether a conversational AI agent counts as such a device is unsettled. Texts and emails fall under the anti-spam law, which implies consent for two years after a purchase and six months after an inquiry.
The Newfoundland and Labrador Dental Board's position on AI is being checked.
Aida opens every call with the recording notice your province or state needs, and says it is the practice's AI agent wherever you want it to. Request a demo with your clinic's rules in mind.
Notice
in the opening line
Approved
answers only
Staff
keeps control