New Brunswick's health privacy law requires the clinic, as custodian, to keep a written retention policy. Neither the Act nor its regulation sets a retention period for call recordings.
Recording notice
Yes
AI disclosure
No
Dental regulator statement
Not confirmed
This is a guide for clinic owners, not legal advice. Every line points to the law or the regulator's own page, checked on 2026-10-20. Where we could not confirm something, the page says so.
Recording is lawful with one party's consent under the Criminal Code, so the clinic's own agent may record. The Privacy Commissioner's guidance adds the privacy duty: tell the caller the call is recorded, say why, and get consent. A caller who continues after that notice has consented, unless the recording keeps a voiceprint, which may need express consent.
No law in force in Canada requires a business to tell a caller they are speaking with an AI. The Artificial Intelligence and Data Act never passed. Bill C-34 (2026) has a chatbot clause about not posing as a human, written for services that simulate a sustained relationship; a clinic phone line is probably outside it, and it is still a bill.
A health care provider is a custodian. An AI vendor that stores or processes patient information for the clinic is an information manager, a kind of agent, and the clinic must have a written agreement with it. The custodian must notify the person and the Ombud at the first reasonable opportunity when information is stolen, lost, disposed of except as the Act permits, or disclosed to or accessed by an unauthorized person, unless it reasonably believes the event will not have an adverse impact on the person's care or benefits or on their mental, physical, economic or social well-being, and will not lead to the person being identified. The rule that records stay in Canada binds public bodies, not private clinics. A custodian must also keep a written retention policy.
The federal rule applies here; nothing specific to this place was found.
The CRTC telemarketing rules do not apply to calls that do not solicit, and the Do Not Call List exempts calls to people with an existing business relationship. The rules for automatic dialing-announcing devices still cover calls that play a pre-recorded or synthesized voice, including non-sales calls: the caller must be identified, and such calls may not be made to healthcare facilities. Whether a conversational AI agent counts as such a device is unsettled. Texts and emails fall under the anti-spam law, which implies consent for two years after a purchase and six months after an inquiry.
The New Brunswick Dental Society's position on AI is being checked.
No retention period is set in the Act or Regulation 2010-112. A commonly quoted 18-year period could not be traced to a primary source.
Aida opens every call with the recording notice your province or state needs, and says it is the practice's AI agent wherever you want it to. Request a demo with your clinic's rules in mind.
Notice
in the opening line
Approved
answers only
Staff
keeps control