Free Calculator
What Is Patient Friction Costing Your Clinic?
Put a number on patient friction. Enter your own inquiry, response, and booking numbers and get an estimated opportunity range and a Patient Friction Score you can use in a consult conversation.
This calculator is the third asset in the Consult-Ready series. The Consult-Ready Practice explains the approach, the Consult-Ready Scorecard locates your weakest dimension, and this calculator estimates what that weakness may be costing you.
Every figure here is an estimate based on your own numbers, not a promise. We use “estimated opportunity” and “consults you're losing,” and we never promise revenue, patient outcomes, or an approval result.
Estimated monthly consult value at risk
An estimate based on your numbers, not a promise. This doesn't assume every delayed inquiry would book. It estimates the value attached to qualified demand affected by patient friction.
Low
$13,500
Mid
$20,250
High
$27,000
Estimated staff time cost
How much manual repetition and poor intake consume before a patient is routed.
Estimated monthly staff time spent on front-desk handling
$875
Qualified interest without a reliable follow-up path
These are patients who don't book on the first interaction and get no clear next step. The patients you never hear from again.
$40,500
Uses a benchmark assumption of 30% not-ready-now rate and a 50% follow-up gap rate.
Your Patient Friction Score
High friction
- Response time10 / 20
- Missed or delayed response rate10 / 20
- Qualified inquiry booking rate10 / 20
- Staff minutes per inquiry10 / 20
- Follow-up gap rate20 / 20
Right now your patient experience likely runs on staff effort instead of a defined system. The first move isn't more ads. It's mapping your top inquiry paths and standardizing how your team responds.
Aida, Attainment's AI receptionist, runs the workflows this calculator measures: approved answers, structured intake, routing, booking support, follow-up, and staff handoff. Aida never diagnoses, replaces staff, ensures compliance, improves clinical outcomes, prevents missed diagnoses, or guarantees revenue.
Send my patient friction report
Get your score and estimate sent to your inbox, along with the one workflow worth fixing first.
Before you rely on this result
- Every figure is your own math, labeled an estimate, not a promise.
- It does not guarantee revenue, patient outcomes, or approval.
- It does not predict clinical outcomes or replace financial analysis.
- Outputs 1 and 3 estimate different, overlapping ways consults get lost. They are shown separately and are not summed into a single headline figure.
Methodology
This calculator gives you an estimate based on your numbers, not a promise. It shows where you may be losing consults, using the assumptions you entered. It doesn't predict clinical outcomes, guarantee revenue, or replace financial analysis.
Sources informing the patient behavior thesis: ZS Future of Health Report 2026 and the HIT Consultant summary.
Common questions
Are these figures guaranteed?
No. Every figure is an estimate based on the numbers you enter, not a promise. It does not guarantee revenue, patient outcomes, or approval, and it is not a substitute for your own financial analysis.
What do the low, mid, and high figures mean?
The estimated monthly consult value at risk is shown as a range: 50%, 75%, and 100% of the modeled value. This does not assume every delayed inquiry would book. It estimates the value attached to qualified demand affected by patient friction.
Why are there two separate dollar estimates?
Estimated monthly consult value at risk and qualified interest without a reliable follow-up path estimate different, overlapping ways consults get lost. They are shown separately and should not be summed into a single headline figure.
What happens if I leave an optional input blank?
The calculator uses a stated benchmark default instead of your own data, and labels the affected result as using a benchmark assumption. If the percentage of inquiries requiring repeated explanation is left blank, that figure is hidden rather than defaulted.
Does Aida diagnose patients or replace my staff?
No. Aida runs approved answers, structured intake, routing, booking support, follow-up, and staff handoff. It never diagnoses, replaces staff, ensures compliance, improves clinical outcomes, prevents missed diagnoses, or guarantees revenue.
Do I have to enter personal or financial account details?
No. The calculator asks about your inquiry volume, response, and booking numbers only. No account is required and results update instantly as you type. The emailed report is optional and asks only for your name and work email.