How Aida works, CDCP intake, privacy planning, booking, pricing, bilingual support, and what happens in an urgent situation. If your question is not here, Request a tailored demo. For system-specific questions, review your dental practice software before launch.
How we decide whether the service fits
We look at after-hours call questions, implementation scope, pricing, and governance, then decide whether Aida is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check after-hours call questions, implementation scope, pricing, and governance. Then we decide whether Aida solves the problem.
Aida fits when the practice can define approved answers, schedule rules, privacy review, and fallback paths.
It does not fit when staff still need to decide every caller path in real time with no documented protocol.
Your team keeps policies, exceptions, clinical decisions, patient-record updates, and approval of the live configuration.
Aida answers every call 24/7 on the first ring, captures caller requests, and books appointments directly into your schedule.
An after-hours dental answering service handles incoming calls when your front desk is unavailable: evenings, weekends, holidays, lunch, and overflow. Aida captures the caller's reason for calling and relevant details, checks open times in your schedule in real time, books the appointment directly, and sends an SMS confirmation. Your team gets a summary of every call.
Aida is a live conversational AI, not a recording or a phone tree. Patients have a real back-and-forth conversation. Aida listens, understands context, handles interruptions, clarifies when needed, and adapts to what the caller says. The experience is closer to speaking with a live person than to navigating a voice menu.
No. Aida handles after-hours coverage: evenings, weekends, and holidays when your front desk is closed. Your team continues handling daytime calls, patient care, and complex scheduling during business hours. Most practices use Aida as a complement to their front desk, not a replacement.
How Aida introduces herself is configured with you at setup: as your practice's answering service, or with explicit AI disclosure where your jurisdiction or practice policy requires it. If a patient asks whether they are speaking with a person or a computer, Aida always discloses that she is an automated assistant and offers to have someone call back during business hours.
Aida asks for confirmation when a caller's details are unclear rather than guessing. Your team can review the call summary and follow up when more information is needed.
Aida supports PHIPA and PIPEDA-aware planning. The seven-step CDCP intake runs automatically after hours.
Yes. Aida runs a structured seven-step CDCP intake after hours: it greets the caller, collects the Sun Life member ID and date of birth, confirms the practice accepts CDCP patients, explains next steps, checks availability, and books the appointment directly into your practice software. Service Canada or Sun Life confirms eligibility and coverage.
Aida is planned with PHIPA and PIPEDA considerations in mind. Before launch, the clinic and Attainment document processing location, access, retention, and applicable vendor terms for the intended workflow.
Before launch, the clinic and Attainment document the proposed processing location, access, retention, and applicable vendor terms. This supports privacy planning for Ontario practices and helps clinics assess their own applicable requirements.
Any required privacy and vendor documentation is reviewed before launch. The exact documents depend on the clinic's workflow, the services involved, and the applicable vendor terms.
Aida answers every call, books into your scheduling software, and escalates urgent calls to your on-call staff.
Aida connects to most major practice management systems and books directly into your schedule, and we confirm your system and version during setup. A booking counts as confirmed once it is read back from the schedule, and if it cannot be confirmed, staff receive a request to follow up.
The launch plan is set after consultation because it depends on the clinic's call coverage, scheduling workflow, escalation rules, and required testing. Configuration covers the clinic details and handoff process agreed for the engagement.
Usually not. The call-forwarding approach is confirmed during consultation based on your existing phone setup and desired coverage hours.
Configuration changes are handled under the agreed service scope. The clinic and Attainment confirm the requested change and any testing needed before it is used for live calls.
Aida is CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), including tax, with unlimited calls and no setup fee.
Aida is CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), with unlimited calls and no setup fee. In the United States it is US$350 a month, or US$300 per month, billed annually (US$3,600 per year). In Australia it is A$500 a month, or A$400 per month, billed annually (A$4,800 per year). In the United Kingdom it is £300 a month, or £250 per month, billed annually (£3,000 per year), plus VAT. In Ireland it is €350 a month, or €300 per month, billed annually (€3,600 per year), plus VAT. In New Zealand it is NZ$500 a month, or NZ$400 per month, billed annually (NZ$4,800 per year). Prices in Canada, the United States, Australia and New Zealand include tax.
Your quote sets out the agreed call coverage, configuration, staff handoff process, and any approved scheduling workflow. It also states your monthly price and billing choice, monthly or annual.
You choose monthly billing, or annual billing at the lower monthly rate. Other terms are set out in your agreement before launch.
Setup is a one-time part of the engagement. It covers the configuration, testing, and launch preparation agreed for your clinic, including call coverage, handoff details, and escalation rules.
Aida answers in English and French, 24/7, including CDCP intake and SMS confirmation.
Yes. Aida handles calls in both English and French. When a caller speaks French, Aida switches languages and completes the entire call in French, including CDCP intake and SMS confirmation.
Aida answers every call 24 hours a day, 7 days a week, on the first ring, with unlimited simultaneous calls. That includes evenings, weekends, holidays, lunch, and overflow periods.
Aida does not diagnose or make clinical decisions. For urgent situations, it triages the call, captures the caller's contact details and request, and calls or texts your on-call staff.
Yes. Call the live demo line at (365) 360-4369. No signup required. You will hear Aida handle a real after-hours call scenario. Request a tailored demo to discuss your practice specifics.
Call the live demo line to hear Aida in action. No signup required. Book a call for practice-specific questions.
Detailed pages on setup, pricing, CDCP intake, and compliance for Aida after-hours dental answering.
Call the live demo line right now. No signup. No sales call. Just listen.