After-hours CDCP intake built for Canadian dental practices.
Every CDCP call is a 7-step eligibility interview. Aida turns that into a structured intake flow your team can review the next business day. PHIPA-aware data-flow planning before launch.
CDCP calls cannot go to voicemail.
CDCP patients are calling in record numbers. Each call requires verifying eligibility, collecting Sun Life member IDs, explaining coverage, and booking. A missed CDCP call is a lost patient.
Without Aida
- xCDCP caller reaches voicemail after hours
- xLeaves message, expects callback
- xCallback happens next business day
- xPatient already booked elsewhere
- xPractice loses the appointment and the patient
With Aida
- CDCP caller reaches Aida at any hour
- 7-step intake runs automatically
- Appointment booked into your PMS
- SMS confirmation sent immediately
- Transcript ready when your team arrives
Why Aida is the only real CDCP option.
Voicemail loses the call. Offshore call centers are not PHIPA-aware. Generic AI receptionists do not run CDCP intake. Aida is built for Canadian dental, end to end.
| Capability | Voicemail | Offshore call center | Generic AI receptionist | Aida |
|---|---|---|---|---|
| Answers 24/7 with no voicemail fallback | x | |||
| Runs the full 7-step CDCP intake | x | Maybe | x | |
| Verifies Sun Life member ID in the call | x | x | x | |
| PHIPA-aware (Canadian health privacy) | x | Unclear | ||
| Data handled through a privacy-aware data flow | x | Unclear | ||
| Bilingual English and French | x | Maybe | Maybe | |
| ABELDent, ClearDent, Tracker workflow support | x | x | Rare | |
| Prepares bookings or books where schedule access exists | x | x | Sometimes | |
| Audit trail on every interaction | x | x | Rare | |
| Transcript and summary ready for morning review | x | x | Sometimes |
Comparison reflects typical market offerings as of 2026. Generic AI receptionist columns reflect horizontal voice agents not purpose-built for Canadian dental. Individual vendors may vary.
How the 7-step intake runs, step by step.
Aida runs every step your front desk runs during the day: member ID verification, eligibility confirmation, coverage explanation, and appointment booking.
Greet and qualify
Aida identifies the caller as a CDCP patient and confirms the practice is currently accepting CDCP patients.
Verify Sun Life membership
Aida asks for the caller's Sun Life member ID number and confirms the format before proceeding.
Collect date of birth
DOB is required to cross-reference CDCP eligibility. Aida collects and confirms the information.
Confirm practice acceptance
Aida reconfirms that the practice is a registered CDCP provider and that the patient type is accepted.
Explain coverage details
Aida explains what CDCP covers at this practice: preventive care, basic restorative, and any practice-specific notes.
Check next step and prepare booking
Aida checks the scheduling workflow available to the practice, then prepares the booking request or completes it where direct schedule access exists.
Send SMS confirmation
Patient receives a confirmation with appointment date, time, dentist name, and practice address.
Built for PHIPA-aware implementation from the ground up.
PHIPA requires that personal health information be protected throughout its lifecycle. Aida supports privacy-aware implementation planning with data-flow review, access control, retention planning, and interaction logging.
Privacy-aware data handling
Patient data handling is reviewed before launch. The data flow is validated during implementation, including processing location, access control, retention, and vendor terms.
Encrypted data handling
Data handling is scoped before launch, including encryption in transit, encryption at rest where applicable, access control, and retention terms.
Interaction logging
Calls can generate a timestamped transcript, structured data record, and outcome log so staff can review what happened before updating the chart.
Full compliance checklist
CDCP and compliance questions answered.
PHIPA-aware, privacy-aware data flow, full audit trail. A data processing agreement is available for all practices.
What is the CDCP and why does it require special intake?
The Canadian Dental Care Plan (CDCP) is a federal program providing dental coverage to eligible Canadians through Sun Life Financial. Every CDCP call requires verifying the patient's Sun Life member ID, confirming eligibility, explaining practice-level coverage, and booking. This is a multi-step intake process that after-hours voicemail cannot handle. Aida automates the full 7-step process.
What is PHIPA and does Aida comply with it?
PHIPA is the Personal Health Information Protection Act, Ontario's health privacy legislation. It governs how personal health information is collected, used, and disclosed. Aida is PHIPA-aware: data handling is reviewed before launch, encrypted in transit and at rest, and supported by an audit trail. Practices outside Ontario should review the workflow against their provincial privacy obligations.
Where is patient data stored?
Patient data handling is reviewed before launch. Processing location, retention, access, and vendor terms are documented during onboarding so the practice understands the full data flow before going live.
Can I access call transcripts and logs?
Yes. Every call handled by Aida generates a full transcript, call summary, and structured data record (caller name, contact number, appointment details). These are accessible through your practice dashboard and can be exported. Your team reviews overnight calls when they arrive in the morning.
How does Aida handle CDCP patients whose eligibility cannot be confirmed?
If Aida cannot confirm eligibility (for example, the caller does not have their Sun Life member ID), Aida explains the situation, collects a callback number, and flags the call for your team to follow up. The call is never dropped without a resolution path.
Do you sign a Business Associate Agreement or privacy agreement?
Yes. We provide a data processing agreement that covers PHIPA obligations, data residency, retention, and security controls. This is available as part of onboarding for all practices.
Hear the CDCP intake flow live.
See Aida trained on your practice, talk through your CDCP setup, or start today.