CDCP calls can involve multiple intake fields and questions. Aida turns that into a structured seven-step intake flow that runs automatically after hours, with a summary your team can review the next business day. Service Canada, Sun Life, or authorized official tools and staff confirm eligibility and coverage. PHIPA-aware data-flow planning before launch.
Aida runs the full seven-step Canadian Dental Care Plan (CDCP) intake: identify the CDCP caller, capture the Sun Life member ID for staff review, collect date of birth, confirm the practice accepts CDCP patients, explain next steps, check appointment times, and book directly into your practice software. Service Canada, Sun Life, or authorized official tools and staff confirm eligibility and coverage. Check the practice software workflow before launch.
How we decide whether the service fits
We look at CDCP intake, privacy review, and after-hours patient handoff, then decide whether Aida is the right fix. The goal is a clear result, not another tool added before the problem is understood.
We first check CDCP intake, privacy review, and after-hours patient handoff. Then we decide whether Aida solves the problem.
Aida fits when CDCP calls follow a consistent intake and staff review before the patient record is updated.
It does not fit when coverage policy, eligibility language, or privacy responsibilities are unresolved.
Your practice owns CDCP policy, patient chart updates, final appointment approval where needed, and privacy obligations.
CDCP calls can require the member ID, practice-specific information, and a clear staff follow-up path. Aida runs the intake automatically and consistently. Service Canada, Sun Life, or authorized official tools and staff confirm eligibility and coverage.
Without Aida
With Aida
Aida automates the CDCP intake with staff review. Privacy planning is reviewed before launch, and we confirm your system and version during setup.
| Capability | Voicemail | Offshore call center | Generic AI receptionist | Aida |
|---|---|---|---|---|
| Answers 24/7 with no voicemail fallback | x | |||
| Runs the full 7-step CDCP intake | x | Maybe | x | |
| Captures the CDCP member ID for staff review | x | x | x | |
| PHIPA-aware (Canadian health privacy) | x | Unclear | ||
| Data handled through a privacy-aware data flow | x | Unclear | ||
| Bilingual English and French | x | Maybe | Maybe | |
| Can book into your practice software | x | x | Varies | |
| Books directly into your practice software | x | x | Sometimes | |
| Staff review of every CDCP call | x | Varies | Varies |
Comparison reflects typical market offerings as of 2026. Generic AI receptionist columns reflect horizontal voice agents not purpose-built for Canadian dental. Individual vendors may vary.
Aida runs all seven CDCP steps, including member-ID capture for staff review, coverage guidance, and booking directly into your practice software. Eligibility and coverage confirmation remain with Service Canada, Sun Life, or authorized official tools and staff.
Greet and qualify
Aida greets the caller, asks whether they are calling about the Canadian Dental Care Plan, and starts the CDCP intake.
Capture member ID for staff review
Aida captures the Sun Life CDCP member ID and passes it to staff for review. It does not verify membership.
Collect date of birth
Aida collects the caller's date of birth.
Confirm practice acceptance
Aida confirms the practice accepts CDCP patients, and escalates to staff when needed.
Explain coverage and next steps
Aida explains the process and routes eligibility or coverage confirmation to Service Canada, Sun Life, or authorized official tools and staff.
Check availability and book
Aida checks open times in your schedule in real time and books the appointment directly into your practice software, with an SMS confirmation.
Staff follow-up
Aida prepares the call details for staff follow-up and escalates to your staff when needed.
PHIPA-aware planning documents and reviews processing location, access, retention, and vendor terms before launch. The staff-review workflow is also agreed before launch.
Patient data handling is documented and reviewed before launch, including processing location, access, retention, and vendor terms.
Data handling is scoped before launch, including encryption scope where applicable, access control, retention, and vendor terms.
Aida prepares call details for staff review. The exact record and access path are agreed before launch.
PHIPA-aware, privacy-aware data flow, interaction logging, and vendor agreement planning.
The Canadian Dental Care Plan (CDCP) is a federal program administered with Sun Life Financial. CDCP calls can require the Sun Life member ID, practice-level process guidance, official eligibility or coverage confirmation, and a booking. This is a multi-step intake process that after-hours voicemail cannot handle. Aida automates the seven-step intake, while Service Canada, Sun Life, or authorized official tools and staff confirm eligibility and coverage.
PHIPA is the Personal Health Information Protection Act, Ontario's health privacy legislation. It governs how personal health information is collected, used, and disclosed. Aida supports PHIPA-aware planning: data handling, processing location, access, retention, and vendor terms are reviewed before launch. Practices outside Ontario should review the workflow against their provincial privacy obligations.
Patient data handling is reviewed before launch. Processing location, retention, access, and vendor terms are documented during onboarding so the practice understands the full data flow before going live.
Aida prepares call details for staff review. The exact record and access path are agreed before launch.
Aida does not confirm eligibility. It escalates to staff and prepares the details needed for follow-up. Eligibility and coverage confirmation remain with Service Canada, Sun Life, or authorized official tools and staff. Aida does not diagnose or make clinical decisions.
Agreement terms are reviewed during onboarding. We provide the appropriate privacy or data-processing agreement path for the practice, including retention, safeguards, and notification responsibilities.
See Aida trained on your practice, talk through your CDCP setup, or start today.