Dental Answering Service
A dental answering service that books the visit.
Aida, the AI receptionist for dental offices, answers your office's phone 24/7 when your front desk cannot. A traditional answering service takes a message for your team to return. Aida answers from your office's own information and books the appointment in your practice software during the call, where your software is supported.
CA$500 a month per location, unlimited calls, no setup fee. No per-minute charges and no after-hours premium.
PatientWhat they neededWhat Aida did
- Olivia GrantNew patient, cleaning and checkupBooked Thu 10:30 a.m.
- Rachel StoneCracked tooth, wants the earliest visitUrgent
- Mark HughesAsked about the Canadian Dental Care PlanQuestion
- Paul FraserWants a cleaning, Friday if possibleAppointment request
- Grace MillerAsked if you accept Sun LifeAnswered
Last updated
The job
What does a dental answering service do?
A dental answering service answers your office's calls when no one at the front desk can: after hours, at lunch, and when the lines are busy. The classic service is a team of live operators who follow your script, take a message and pass it to your staff. Your team then calls the patient back.
An AI dental answering service such as Aida answers the same calls, but it can finish the job on the call: it answers approved questions, books the visit, and texts the patient a confirmation.
Which fits
AI receptionist or human answering service: which fits your office?
Both answer when your front desk cannot. The difference is what is done when the call ends.
- Booking
- Human answering serviceUsually takes a message; booking depends on the provider and planAidaBooks in your practice software during the call, where supported
- Calls at the same time
- Human answering serviceLimited by staffing; extra callers wait or go to voicemailAidaUnlimited, with no hold queue
- Hours
- Human answering serviceVaries by provider and planAida24/7, 365 days
- Dental emergencies
- Human answering serviceOperators may follow an emergency scriptAidaCalls or texts your on-call dentist right away
- CDCP patients
- Human answering serviceVaries; confirm the fields collectedAidaAutomated CDCP intake: details, coverage and member ID
- Confirmations
- Human answering serviceVaries by providerAidaText confirmation after each booking
- Pricing
- Human answering serviceConfirm minutes, overages and after-hours ratesAidaCA$500 a month, unlimited calls, no per-minute charges
When a human service may still fit: your patients strongly prefer a person on each call, or most of your calls need human judgment.
On the call
What can Aida handle on a dental office call?
- 01
New and returning patient bookings.
Books cleanings, exams and follow-ups in your practice software and texts the confirmation.
- 02
After-hours emergencies.
Recognises emergency language and calls or texts your on-call contact right away. Non-emergencies are booked or queued for your team.
- 03
CDCP intake.
Collects the patient's details, coverage and member ID, then books the appointment. Eligibility is confirmed by Service Canada and Sun Life.
- 04
Office questions.
Hours, location, parking, insurance basics and new-patient forms, from the answers your office approves.
- 05
Anything outside its scope.
Takes the caller's details and sends a callback request to your team, so no caller is left without a next step.
Cost
How much does a dental answering service cost?
Human answering services usually charge by the minute or by the call, with extra for evenings, weekends and overflow. Ask for included minutes, overage rates and after-hours pricing in writing.
Aida is one flat price: CA$500 a month per location, or CA$400 per month, billed annually (CA$4,800 per year), including tax. Unlimited calls, no setup fee. The same rate 24/7.
Switching
How do you switch from your current answering service?
- 01
Share your office's answers, hours and emergency steps.
- 02
We connect Aida to your practice software and confirm the booking route before go-live.
- 03
You test calls before any patient reaches Aida.
- 04
Forward your after-hours or overflow line to Aida.
Practice software
Aida connects to 133 practice systems.
Find your practice software in the list below. We confirm your system and version during setup. Booking has run live on ClearDent.
Dental systems by market
United States6
- Dentrix
- Eaglesoft
- Open Dental
- Denticon
- Curve Hero
- CareStack
Canada7
- ClearDent
- ABELDent
- Tracker
- Maxident
- Power Practice
- Progident
- Dentitek
UK and Ireland3
- Software of Excellence
- Dentally
- Systems for Dentists
Australia and New Zealand4
- Dental4Windows
- D4Web
- Software of Excellence
- Dentally
Dental and orthodontic76
- ABELDent
- AkituOne
- Autopia
- Axxium VisionR
- CareStack
- ClearDent
- Cloud9 Ortho
- Curve Hero
- D4Web
- Dental4Windows
- Dentally
- DentalVision
- Dentech
- Denticon
- DentiMax
- Dentitek
- Dentonovo
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Dolphin Management
- DOM
- Domtrak
- Dox Pedo
- DSN-Dental
- DSN-OMS
- DSN-Perio
- Eaglesoft
- Easy Dental
- EndoVision
- Exceldent
- EZDental
- Fuse
- Genesis
- Gold
- iDentalSoft
- LiveDDM
- MacPractice
- Maxident
- MediaDent
- MOGO
- OCS-Office Partner
- OmegaPrax
- OMSVision
- Open Dental
- Open Dental Cloud
- Opes
- Ortho2 Edge Cloud
- Ortho2 ViewPoint
- OrthoNovo
- OrthoTrac
- Oryx
- Paradigm
- PBS Endo
- PerioVision
- Power Practice
- Practice-Web
- PracticeWorks
- Private Practice Software
- Progident
- QSIDental Web
- Quadra
- Sensei Cloud
- SoftDent
- Software of Excellence
- SuzyDental
- Systems for Dentists
- TDO
- topsOrtho
- Total Dental
- Tracker
- WaveOrtho
- WinDent
- WinDentSQL
- WinOMS
- XLDent
Show the other industries57
Veterinary17
- Advantage
- AVImark
- Chameleon
- ClientTrax
- Cornerstone
- DVMAX
- Eclipse
- HVMS
- ImproMed Infinity
- IntraVet
- OpenVPMS
- RxWorks
- Shelter Buddy
- StringSoft
- Vetech
- VetSpace
- VIA
Optometry1
- OfficeMate
Chiropractic1
- ChiroTouch
Physiotherapy and rehab2
- Jane
- WebPT
Mental health and therapy5
- Healthie
- iCanNotes
- SimplePractice
- TherapyNotes
- Valant
Med spa and aesthetics1
- AestheticsPro
Medical and audiology30
- AdvancedMD
- athenahealth
- CareCloud Charts
- Cerner PowerChart
- ChARM EHR
- CureMD
- DrChrono
- eClinicalWorks
- Elation
- Epic
- Greenway PrimePatient
- Lytec
- MacPractice MD
- MDLand iClinic
- Medical Manager
- Medinformatix
- Medisoft
- Medisoft Clinical
- Meditech
- ModMed
- Nextech
- NextGen Enterprise
- NextGen Office
- Office Ally
- Practice Fusion
- Sunrise Community Care
- Tebra
- TIMS
- Veradigm Enterprise
- Veradigm Professional
Dental systems by market
United States6
- Dentrix
- Eaglesoft
- Open Dental
- Denticon
- Curve Hero
- CareStack
Canada7
- ClearDent
- ABELDent
- Tracker
- Maxident
- Power Practice
- Progident
- Dentitek
UK and Ireland3
- Software of Excellence
- Dentally
- Systems for Dentists
Australia and New Zealand4
- Dental4Windows
- D4Web
- Software of Excellence
- Dentally
Dental and orthodontic76
- ABELDent
- AkituOne
- Autopia
- Axxium VisionR
- CareStack
- ClearDent
- Cloud9 Ortho
- Curve Hero
- D4Web
- Dental4Windows
- Dentally
- DentalVision
- Dentech
- Denticon
- DentiMax
- Dentitek
- Dentonovo
- Dentrix
- Dentrix Ascend
- Dentrix Enterprise
- Dolphin Management
- DOM
- Domtrak
- Dox Pedo
- DSN-Dental
- DSN-OMS
- DSN-Perio
- Eaglesoft
- Easy Dental
- EndoVision
- Exceldent
- EZDental
- Fuse
- Genesis
- Gold
- iDentalSoft
- LiveDDM
- MacPractice
- Maxident
- MediaDent
- MOGO
- OCS-Office Partner
- OmegaPrax
- OMSVision
- Open Dental
- Open Dental Cloud
- Opes
- Ortho2 Edge Cloud
- Ortho2 ViewPoint
- OrthoNovo
- OrthoTrac
- Oryx
- Paradigm
- PBS Endo
- PerioVision
- Power Practice
- Practice-Web
- PracticeWorks
- Private Practice Software
- Progident
- QSIDental Web
- Quadra
- Sensei Cloud
- SoftDent
- Software of Excellence
- SuzyDental
- Systems for Dentists
- TDO
- topsOrtho
- Total Dental
- Tracker
- WaveOrtho
- WinDent
- WinDentSQL
- WinOMS
- XLDent
Veterinary17
- Advantage
- AVImark
- Chameleon
- ClientTrax
- Cornerstone
- DVMAX
- Eclipse
- HVMS
- ImproMed Infinity
- IntraVet
- OpenVPMS
- RxWorks
- Shelter Buddy
- StringSoft
- Vetech
- VetSpace
- VIA
Optometry1
- OfficeMate
Chiropractic1
- ChiroTouch
Physiotherapy and rehab2
- Jane
- WebPT
Mental health and therapy5
- Healthie
- iCanNotes
- SimplePractice
- TherapyNotes
- Valant
Med spa and aesthetics1
- AestheticsPro
Medical and audiology30
- AdvancedMD
- athenahealth
- CareCloud Charts
- Cerner PowerChart
- ChARM EHR
- CureMD
- DrChrono
- eClinicalWorks
- Elation
- Epic
- Greenway PrimePatient
- Lytec
- MacPractice MD
- MDLand iClinic
- Medical Manager
- Medinformatix
- Medisoft
- Medisoft Clinical
- Meditech
- ModMed
- Nextech
- NextGen Enterprise
- NextGen Office
- Office Ally
- Practice Fusion
- Sunrise Community Care
- Tebra
- TIMS
- Veradigm Enterprise
- Veradigm Professional
Don't see yours, or want to check your version? Search the practice software directory and ask us to review your setup. Product names belong to their owners. A listing does not mean an affiliation with the software maker.
Dental answering service questions.
Is an AI answering service the same as a dental answering service?
It does the same job, answering your office's calls when staff cannot. The difference is that Aida can book the visit during the call instead of taking a message.
Will patients know they are talking to an AI?
You set how Aida introduces itself at setup, with clear AI disclosure where your province, state or office policy requires it. If a patient asks whether they are speaking with a person, Aida always says it is an automated assistant.
Can Aida book into my practice software?
Yes, if your software is on our list. We confirm the route for your office before go-live, and if yours is not listed, we check it with you first.
What happens with a dental emergency at night?
Aida asks the questions your office sets, then calls or texts your on-call contact right away.
How much does it cost?
CA$500 a month per location, including tax, unlimited calls, no setup fee. In the US it is US$350 a month, including tax.
Does Aida replace my front desk?
No. It covers after-hours and overflow calls and the repetitive work. Your team keeps the patients in the office and every exception.
Hear how Aida would answer your dental office's phone.
Comparing options? Read the dental AI receptionist guide.