Answering Service for Plumbers
An answering service for plumbers that books the job.
Aida, the AI receptionist for plumbers, answers your calls 24/7 as your business while you are on a job. It takes the address and the fault, books the job where booking is switched on or sends you the request, and calls or texts your on-call plumber when a night emergency comes in.
US$350 a month per location (CA$500 in Canada), unlimited calls, no setup fee.For plumbing companies, from one van to a full crew:
- Calls answered 24/7, in English and French
- Address and fault taken, job on your phone
- Night emergencies sent to your on-call plumber
ClientWhat they neededWhat Aida did
- Dana WhitfieldBurst pipe under the kitchen sink, water everywhereUrgent
- Tom ReyesNo hot water since this morningBooked Tue 8:00 a.m.
- Priya ShahSlow drain in the main bathroom, any day this weekAppointment request
- Kevin MarshAsked if you install tankless water heatersAnswered
- Linda ChoWants a quote for a basement bathroom rough-inQuestion
Last updated
The job
What does an answering service for plumbers do?
An AI receptionist for plumbers answers your phone when you cannot: under a sink, on a roof, driving between jobs, or at 2 a.m. A live answering service puts a person on the line to take a message and pass it on. Aida answers as your business, trained on your own website, and does the work on the call: it takes the address and the fault, books the visit or records a booking request, and writes the call up in your portal and email, readable on your phone.
Which fits
Live answering service, voicemail or Aida: which fits a plumbing company?
All three pick up when you cannot. What differs is what is waiting for you after the call.
- Who answers
- VoicemailNobody; the caller leaves a messageLive answering serviceA person reading your scriptAidaAn AI agent, as your business
- Address and fault
- VoicemailOnly if the caller leaves themLive answering serviceTaken as a messageAidaTaken and written up in your portal
- Booking
- VoicemailNoLive answering serviceUsually a message for you to returnAidaBooks the visit where booking is switched on; otherwise a booking request
- Night emergencies
- VoicemailWaits until morningLive answering serviceRelayed by the operatorAidaCalls or texts your on-call plumber
- Two calls at once
- VoicemailSecond caller hears voicemailLive answering serviceDepends on staffingAidaAnswers both
- Cost
- VoicemailFreeLive answering serviceUsually by the minute or call, with overagesAidaUS$350 a month per location including tax, unlimited calls
When a live service fits better: you want a person on each call.
On the call
What can an AI receptionist handle on a plumbing call?
- 01
Burst pipes and no-water calls at night.
Aida takes the address and the fault, tells the caller it is reaching your on-call plumber, then calls or texts that plumber.
- 02
Booking the visit.
Where booking is switched on, Aida books it. Where it is not, it records a booking request with the address, the fault and the caller's details.
- 03
Quotes and questions.
Aida answers from your website and the information you give it. It does not quote a price you have not given it or promise a time you cannot offer.
- 04
Follow-up.
Aida follows up on inquiries that did not book, sends reminders, and asks for a review after the job.
- 05
A written record.
Each call is written up in your portal, so you see what the caller said and how Aida replied.
Cost
How much does an answering service for plumbers cost?
Live answering services usually charge by the minute or by the call, so a busy month costs more. Check for minimums and overage rates.
Aida is US$350 a month per location, or US$300 per month billed annually (US$3,600 per year), including tax, with unlimited calls and no setup fee. In Canada it is CA$500 a month, or CA$400 per month billed annually (CA$4,800 per year).
How much does an answering service cost?Aida pricing in your currency
Your rules
Who decides what happens on a call?
You do. You choose which plumber gets the night call, and whether your AI receptionist books visits or takes requests. The on-call plumber is the person you name.
Aida for home services and tradesIs an AI answering service right for plumbers?Answering services for contractors
Questions plumbers ask about answering services.
Is an AI answering service right for a small plumbing company?
Yes, if you miss calls on jobs or at night. Aida costs the same in a busy week and answers two calls at once. If you want a person on each call, a live service fits better.
What happens with an emergency call at night?
Aida takes the address and the fault, then calls or texts the on-call plumber you named.
Can Aida book jobs into my schedule?
Where booking is switched on, yes. Otherwise it records a booking request for you to act on, with the job on your phone before you start the day.
Will callers know they are talking to an AI?
You set how Aida introduces itself at setup, with clear AI disclosure where your state, province or policy requires it. If a caller asks whether they are speaking with a person, Aida says it is an automated assistant.
Does Aida work for HVAC and electrical too?
Yes. Aida is built for plumbing, HVAC, electrical and roofing. See home services.
How much does it cost?
US$350 a month per location (CA$500 in Canada), including tax, unlimited calls, no setup fee.
Hear Aida answer as your plumbing business.
Trained on your own website, before you decide anything.