Quebec adds three things: the right to be served in French, a privacy impact assessment before patient data leaves the province, and a duty to tell people when a decision about them was made by automated processing alone.
Recording notice
Yes
AI disclosure
Partly
Dental regulator statement
No
This is a guide for clinic owners, not legal advice. Every line points to the law or the regulator's own page, checked on 2026-10-20. Where we could not confirm something, the page says so.
Recording is lawful with one party's consent under the Criminal Code, so the clinic's own agent may record. The Privacy Commissioner's guidance adds the privacy duty: tell the caller the call is recorded, say why, and get consent. A caller who continues after that notice has consented, unless the recording keeps a voiceprint, which may need express consent.
Law 25 requires telling a person when a decision about them is based exclusively on automated processing, at the latest when telling them the decision. That is not a general duty to announce an AI on a call. No Quebec rule in force requires the announcement itself.
A clinic must carry out a privacy impact assessment before communicating personal information outside Quebec, including to other provinces, which covers an AI vendor hosted elsewhere. A confidentiality incident that presents a risk of serious injury must be reported to the Commission d'acces a l'information and to the people affected.
The federal rule applies here; nothing specific to this place was found.
The CRTC telemarketing rules do not apply to calls that do not solicit, and the Do Not Call List exempts calls to people with an existing business relationship. The rules for automatic dialing-announcing devices still cover calls that play a pre-recorded or synthesized voice, including non-sales calls: the caller must be identified, and such calls may not be made to healthcare facilities. Whether a conversational AI agent counts as such a device is unsettled. Texts and emails fall under the anti-spam law, which implies consent for two years after a purchase and six months after an inquiry.
The Ordre des dentistes du Quebec has no AI guideline; its 2024-25 annual report notes an AI working group under the Conseil interprofessionnel du Quebec.
Under the Charter of the French Language, consumers have the right to be informed and served in French, and enterprises offering goods or services to consumers must respect that right. An AI agent on a Quebec clinic line must serve callers in French.
Where Quebec's patient data is stored matters: the impact assessment is required before data goes to any provider outside the province.
Aida opens every call with the recording notice your province or state needs, and says it is the practice's AI agent wherever you want it to. Request a demo with your clinic's rules in mind.
Notice
in the opening line
Approved
answers only
Staff
keeps control