What clinics in Florida must do when an AI agent answers the phone.

Florida lets a person intercept a communication when all of the parties to the communication have given prior consent, so recording a call needs every party's consent.

• Florida Legislature: Fla. Stat. 934.03(2)(d)“lawful ... to intercept ... when all of the parties to the communication have given prior consent”

We found no state law that requires a business or health provider to tell a caller, texter or patient they are dealing with an AI. This rests on secondary trackers and web searches, not on the legislature's own search, so it is a finding of none found and not proof that none exists.

The Florida Digital Bill of Rights does not apply to a covered entity or business associate governed by the federal HIPAA privacy, security and breach notification rules. The part applies to a person who conducts business in Florida and processes personal data, and its controller thresholds (a very large revenue test) were not read, so its reach is narrow. HIPAA still binds a covered clinic and its business associate vendor.

• Florida Legislature: Fla. Stat. 501.703(2)(c)“A covered entity or business associate governed by the privacy, security, and breach notification regulations issued by the United States Department of Health and Human Services, 45 C.F.R. parts 160 and 164”

Florida bars an unsolicited telephonic sales call that uses an automated dialing system or a recorded message without the called party's prior express written consent. A telephonic sales call is one made to solicit a sale of consumer goods or services, and an unsolicited call excludes one to a person with whom the telephone solicitor has a prior or existing business relationship. A pure appointment reminder to an existing patient is not a sales call; marketing in the same message risks becoming one. The federal rules on AI-voice calls and texts apply as well.

• Florida Legislature: Fla. Stat. 501.059(8)(a)“without the prior express written consent of the called party”

We found no statement from the Florida Board of Dentistry on AI agents. Our check was a web search, not a search of the board's own site, so this is not proof of absence.

We found no statement from the Florida Board of Medicine on AI agents. Our check was a web search, not a search of the board's own site, so this is not proof of absence.

The federal rule applies here; nothing specific to this place was found.

The ADA requires a public accommodation to provide effective real-time communication, including text telephones and FCC-approved relay systems. A clinic phone line answered by an AI agent must still work for a relay caller.

• eCFR: 28 CFR 36.303(d)(1), effective communication (current to 2026-10-16)“effective real-time communication ... including text telephones (TTYs) and all forms of FCC-approved telecommunications relay systems, including Internet-based relay systems.”