Washington treats a call as consented to when a party announces the recording, and the announcement must itself be recorded. Its 2027 AI companion law is likely to leave a clinic scheduling agent alone.
Recording notice
Yes
AI disclosure
No
Dental regulator statement
No
This is a guide for clinic owners, not legal advice. Every line points to the law or the regulator's own page, checked on 2026-10-21. Where we could not confirm something, the page says so.
Washington (RCW 9.73.030) treats consent as obtained whenever one party has announced to all other parties, in any reasonably effective manner, that the communication is about to be recorded or transmitted. If the conversation is to be recorded, that announcement must also be recorded.
Washington's 2026 AI companion chatbot law (chapter 168, ESHB 2225, effective 2027-01-01) defines an AI companion to exclude a bot used only for a business's operational purposes, productivity, technical assistance or customer service, if the bot does not sustain a relationship across multiple interactions and generate outputs likely to elicit emotional responses. A clinic scheduling or reminder agent is likely outside it.
The Washington My Health My Data Act does not apply to a covered entity or business associate as defined by HIPAA (RCW 19.373.100(1)). A separate biometric identifier law defines a biometric identifier to include a voiceprint. Its duties attach to enrolling such an identifier in a database for a commercial purpose, and we did not read the enrollment rule. HIPAA still binds a covered clinic and its business associate vendor.
Washington bars using an automatic dialing and announcing device for commercial solicitation, meaning the unsolicited initiation of a telephone communication made to encourage a purchase. A recorded or artificial message to voicemail counts. A separate law bars electronic commercial text messages to a Washington resident's cellular number. A non-commercial appointment text is outside it. The federal rules on AI-voice calls and texts apply as well.
We found no statement from the Dental Quality Assurance Commission on AI agents. Our check was a web search, not a search of the board's own site, so this is not proof of absence.
We found no adopted Washington Medical Commission position on AI agents; the Commission has proposed a policy, Licensee Use of Augmented Intelligence Tools in Patient Care, discussed at an interested parties meeting on 2026-06-30. It is a draft and has not been adopted. Its scope excludes workflow enhancement and administrative automation tools, and covers only AI tools that actively participate in clinical reasoning or patient-specific care decisions. As written, the draft does not reach an AI front desk.
The federal rule applies here; nothing specific to this place was found.
The ADA requires a public accommodation to provide effective real-time communication, including text telephones and FCC-approved relay systems. A clinic phone line answered by an AI agent must still work for a relay caller.
Aida opens every call with the recording notice your province or state needs, and says it is the practice's AI agent wherever you want it to. Request a demo with your clinic's rules in mind.
Notice
in the opening line
Approved
answers only
Staff
keeps control